Hotel Receptionist

Cowley Reception & Office; Seven Springs; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury boutique hotel located in the Cotswolds is seeking a Hotel Receptionist to manage guest services and ensure high standards of hospitality. Responsibilities include greeting guests, managing check-in and check-out processes, and responding to inquiries. Ideal candidates will possess strong communication skills, attention to detail, and a customer-oriented approach. Benefits include personalized training and opportunities for internal mobility within the company's international venues.

Benefits

On-the-job training

Possibility of inner company mobility

Staff discounts and benefits

Pension scheme

Qualifications

• Engaging and motivated personality with a customer-oriented approach.
• Ability to respond to various work situations flexibly.
• Excellent spoken communication and social skills.

Responsibilities

• Greet guests upon arrival and assist with all inquiries.
• Manage check-in, check-out, and guest services efficiently.
• Handle customer complaints and ensure high service levels.

Skills

Social skills

Communication skills

Attention to detail

Flexibility

Multilingual abilities

Proficiency with Microsoft Office Suite

Experience with PMS (Oracle, Opera, Micros)

Job description

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa.

Job: Hotel Receptionist at Cowley Manor

Based in: Cowley, Cheltenham

Reports to: Front Office Manager

DUTIES AND RESPONSIBILITIES

• Greet and assist all guest as soon as they come in.
• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.
• Respond to all guest questions and requests, offering a personalised service adapted to each request.
• Ensure that a high level of customer service is always provided, respecting our quality standards.
• In coordination with the Front Office Manager, deal with customer complaints.
• Ensure the good communication and coordination between the hotel's departments (Housekeeping, and F&B).
• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.
• Participate in the management of the hotel’s switchboard, inform customers, and redirect calls.
• Participate in the management of the hotel's general mailbox by replying and redirecting emails.
• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.
• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.
• Ensure all equipment of the department is kept clean and in good working condition.

ABOUT YOU

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

WHAT IT IS LIKE TO WORK FOR US?

Whether you’re looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path.
• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland.
• Staff discounts and benefits.
• Pension scheme.