Receptionist/Appointment Clerk - Radiology

NHS; Milford on Sea; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is looking for a Receptionist / Appointment Clerk to join their Diagnostic Imaging Admin Team. The ideal candidate will have experience in reception work and administration, proficient in handling both face-to-face and telephone queries. Key skills include a strong telephone manner, attention to detail, and the ability to work under pressure. The position is full-time with a fixed-term contract and a salary of £24,465 per year (Pro Rata for Part-Time).

Qualifications

• Experience in a patient/customer facing role.
• Reception or call centre experience.
• Good computer skills.

Responsibilities

• Perform specialised reception cover and book imaging appointments.
• Handle face‑to‑face and telephone queries.
• Welcome patients, visitors, and staff.

Skills

Patient/customer facing experience

Excellent telephone manner

Attention to detail

Ability to work calmly under pressure

High level of computer literacy

Multi-tasking skills

Excellent time-keeping

Flexibility

Education

Good general education

Tools

Computer systems

Job description

Receptionist / Appointment Clerk

Job Summary

We are looking for an individual with experience in reception work, administration and telephone appointment centres and excellent people skills to join our Diagnostic Imaging Admin Team.

Main Duties

• Perform specialised reception cover and book specialised imaging appointments.
• Handle face‑to‑face and telephone queries.
• Front line welcome of patients, visitors and staff.

Key Skills and Attributes

• Experience in a patient/customer facing role.
• Excellent telephone manner.
• Attention to detail.
• Ability to work accurately and calmly under pressure.
• High level of computer literacy.
• Multi‑tasking skills.
• Excellent time‑keeping.
• Flexibility to cover colleague absence and change days/hours as needed.

About Us

Our ambition is to deliver excellent local and specialist services to improve the health and well‑being of our patients, and to provide a vibrant place for staff to develop, innovate and build careers.

Details

Date posted: 09 December 2025
Pay scheme: Agenda for change
Band: 2
Salary: £24,465 a year (Pro Rata for Part Time)
Contract: Fixed term (6 months)
Working pattern: Full‑time
Reference number: 390-CSS-SO-9928-A
Location: Southend on Sea, SS0 0RY

Person Specification

• Essential qualifications
• Good general education

• Essential experience
• Customer service skills
• Reception or call centre experience

• Essential skills and knowledge
• Good computer skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Applications

We are not currently offering visa sponsorship for this role. If you require sponsorship, please refer to our website https://www.mse.nhs.uk.