Group Fitness Manager

Village Hotels - London Watford - Leisure; Elstree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading leisure club in Elstree is seeking a passionate individual to manage fitness teams and enhance the customer experience. This role involves delivering exceptional service, training fitness staff, and maintaining an engaging group exercise schedule. Ideal candidates will have a personal training qualification and experience in a similar environment. The company offers numerous benefits, including health memberships, discounts, and a supportive work culture.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Excellent training and development programs

Flexible working hours

Company Pension scheme

Life Insurance

Qualifications

• Experience in a similar environment focused on fitness and leisure.
• Ability to build relationships with gym members through effective communication.
• Solutions-oriented with a proactive approach to issues.

Responsibilities

• Manage the fitness team and group exercise staff.
• Provide exceptional customer service to gym members.
• Develop and maintain vibrant group fitness timetables.

Skills

Customer service excellence

Team leadership

Communication

Multi-tasking

Technology use

Education

Personal training qualification

Job description

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager & Fitness Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient Group Exercise fitness processes and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

You will also manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our amazing classes. A natural leader, you’ll understand what makes a timetable great and motivate your teams to push boundaries, through slick group fitness journey delivery, vibrant classes timetables containing both our Village Exclusive classes & working with our partners in other group exercise programs including Les Mills.

You will upskill your fitness team in the use of cutting edge technology including Myzone & give them the opportunity to develop their group exercise passion by ensuring they take part in high calibre fitness training programs from Les Mills, Hiit Company, Zumba & many more. You’re super organised, so you’ll have no problem multi-tasking to ensure all key fitness areas are tackled, from coaching team members in the studio to managing a fantastic group exercise timetable. You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry.

You’ve got their back. And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift at our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.

*T&Cs apply based on your contract

Requirements:

• A passion for everything hospitality, leisure and fitness, a smile and ability to talk to everyone, building relationships with our gym members.
• A personal training qualification and experience in a similar environment.
• The ability to deliver outstanding customer service, leading to exceptional member satisfaction.
• Solutions orientated with an eye for spotting issues before they happen.
• Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe.

Come and be part of something new & something special - Work, Grow & Play the Village Way!

**Please note - All offers are subject to a successful DBS check in this role**

Compensation: To be discussed