Multichannel Sales & Service Advisor — Flexible Hours

Village Hotels - Warrington Office - Contact Centre; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Warrington is seeking a Contact Centre Sales and Service Advisor. This role will play a crucial part in delivering exceptional customer service through various channels including inbound/outbound calls. Responsibilities include managing customer inquiries, ensuring information protection compliance, and maximizing sales opportunities. The ideal candidate will possess excellent communication skills and a strong service mentality. There are numerous employee benefits, including health and wellness support, discounts, and training opportunities, ensuring a fulfilling work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Flexible working hours

Employee Assistance Programme

Qualifications

• Proven ability to achieve KPIs in sales and customer satisfaction.
• Excellent communication skills across various channels.
• Strong attention to detail and organisational skills.

Responsibilities

• Manage customer service contacts across all channels.
• Respond to inquiries with professionalism and industry knowledge.
• Support resolution of complaints and issues effectively.

Skills

Customer service excellence

Sales acumen

Effective communication

Problem-solving

Flexibility

Job description

A leading hospitality company in Warrington is seeking a Contact Centre Sales and Service Advisor. This role will play a crucial part in delivering exceptional customer service through various channels including inbound/outbound calls. Responsibilities include managing customer inquiries, ensuring information protection compliance, and maximizing sales opportunities. The ideal candidate will possess excellent communication skills and a strong service mentality. There are numerous employee benefits, including health and wellness support, discounts, and training opportunities, ensuring a fulfilling work environment.