Night Concierge & Guest Experience Specialist

Village Hotels - London Watford - Reception / Nights; Elstree; On-site; GBP 10,000 - 40,000; Full time

Job summary

A modern hotel group in Elstree is looking for a Night Porter to ensure exceptional service throughout the night. Key responsibilities include supporting the customer journey from check-in to room service, resolving guest issues, and building relationships with departments. Ideal candidates should have great customer service skills and the ability to work independently. This role also offers benefits including discounts on stays and wellness programs, ensuring a supportive and rewarding work environment.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Discount on food and drink

30% discount at Starbucks

Flexible working hours

Mental health support

Qualifications

• Knowledge of exceptional customer service standards.
• Ability to efficiently resolve guest issues.
• Self-motivated and capable of independent work.
• Strong relationship building skills with all departments.

Responsibilities

• Ensure exceptional service to customers throughout the night.
• Proactively solve problems and support all departments.
• Assist with customer journey from check-in to room service.
• Maintain strong relationships with departments.

Skills

Customer service knowledge

Problem resolution

Initiative

Relationship building

Job description

A modern hotel group in Elstree is looking for a Night Porter to ensure exceptional service throughout the night. Key responsibilities include supporting the customer journey from check-in to room service, resolving guest issues, and building relationships with departments. Ideal candidates should have great customer service skills and the ability to work independently. This role also offers benefits including discounts on stays and wellness programs, ensuring a supportive and rewarding work environment.