Implementation Manager

Entire Hire; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing solutions company is looking for a manager for their Consulting team. Candidates should possess a Bachelor's degree and have at least 5 years of experience in a Professional Services environment. They must demonstrate strong leadership, excellent communication skills, and the ability to manage multiple projects. This role involves performance management, ensuring quality service delivery, and contributing to the continuous improvement of processes. Candidates must also be legally entitled to work in Canada and willing to travel to the United States.

Qualifications

• 3-6 years experience managing direct reports.
• 5+ years experience in a complex software environment.
• 5+ years experience in Professional Services/Consulting.

Responsibilities

• Manage Consulting team.
• Conduct performance review/management.
• Ensure quality and consistency of service delivery.
• Manage escalated client issues.
• Pre-sales Support.

Skills

Project Management

Excellent communication skills

Strong inter-personal skills

Organizational ability

Leadership

Education

Bachelor's degree

Job description

We offer Permanent and Executive Search staffing. Serving a broad spectrum of industries and have candidates that are qualified in their fields. We are able to meet the most diverse staffing requirements.All our consultants havebeen in your"corporate hiring shoes with a mix of agency background".Exceptional recruiters always find the right "fit" regardless of the role they are working on.

Our qualified candidates assume positions covering a wide range of employment areas: Office Administration, Accounting, Engineering, Finance, Customer Service, Call Centre, Human Resources, Information Technology,Sales & Marketing, Logistics,Pharmaceutical, Medical, Legal, Bilingual Services, Retail andManagement & Executive Search.

Job Description

• Managing Consulting team
• Performance review/management
• White space management
• Proactively managing resource billable utilization
• Training/continual education
• Project Management
• Manage team's implementations
• Proactively ensure successful project completion
• Work towards customer reference- ability
• Guarantee quality and consistency of service delivery
• Manage escalated client issues
• Continual Improvement
• Contribute towards Implementation methodology improvements
• Develop, document and implement processes/tools to improve service delivery
• Pre-sales Support

Qualifications

• Educational and typical years experience needed for this role.
• Bachelor's degree with 3-6 year experience managing direct reports
• 5+ years experience in a complex software environment
• 5+ years experience in a Professional Services/Consulting environment
• Understanding of a database application
• Excellent communication skills both verbal and written
• Strong inter-personal skills
• Strong organizational ability is required as the candidate will be required to manage multiple projects accordingly
• Ability to lead and influence cross-functionality, with leadership, peers and subordinates
• Candidates must be legally entitled to work in Canada and must be able to travel to the United States

Review SOW

Manage POC projects

Additional Information

• Please give details as to how you are a direct fit for the role you are applying to
• Please provide your salary expectations
• Please provide why you left your last job(s)