Engineering Service Coordinator: Admin & Scheduler

Proactive Global; Thame; On-site; GBP 28,000 - 38,000; Full time

Job summary

A specialist engineering firm near Thame is seeking a Service Administrator/Coordinator. This role involves coordinating service engineers, managing customer inquiries, and organizing installations and maintenance visits. Ideal candidates will have experience in a customer service or administrative role, preferably within manufacturing or engineering. Strong communication skills and the ability to multitask in a dynamic environment are essential. Proactive Global offers a proactive work culture and equal opportunity employment.

Benefits

Referral scheme for successful applicants

Commitment to equality in the workplace

Qualifications

• Experience in a customer service or administrative role is essential.
• Familiarity with manufacturing or engineering environments is a plus.
• Excellent communication skills to liaise effectively with customers and engineers.

Responsibilities

• Handle inbound calls for urgent breakdowns.
• Book service visits by engineers.
• Manage diaries for service engineers.
• Request further information regarding services offered.

Skills

Experience within an Administrative/customer service role

Good communication skills

Diary management

Self-motivated and able to multi-task

Organised and good time management

Experience in manufacturing/engineering

Use of systems including Word and Excel

Ability to work under pressure

Job description

A specialist engineering firm near Thame is seeking a Service Administrator/Coordinator. This role involves coordinating service engineers, managing customer inquiries, and organizing installations and maintenance visits. Ideal candidates will have experience in a customer service or administrative role, preferably within manufacturing or engineering. Strong communication skills and the ability to multitask in a dynamic environment are essential. Proactive Global offers a proactive work culture and equal opportunity employment.