In-Store Customer Experience Specialist

Three UK; Cardiff; On-site; GBP 60,000 - 80,000; Part time

Job summary

A telecommunications company in Cardiff is seeking a part-time Retail Customer Advisor to enhance the customer journey through meaningful interactions. You will be responsible for providing exceptional service and achieving sales targets. The ideal candidate has strong customer service skills and the ability to work well in a team. This role offers training and various benefits including a free staff handset and a competitive holiday allowance.

Benefits

Free staff handset unlimited SIM card

4.5% employer pension contribution

Life assurance

31 days annual leave plus bank holidays and personal days

Tastecard membership

Discounts with Uber

Access to thousands of retailer discounts

Qualifications

• Strong passion for delivering exceptional customer service and understanding customer needs.
• Ability to work well within a team in a positive environment.
• Resourceful and proactive in resolving customer enquiries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve sales goals and store KPIs.

Skills

Sales Experience

Customer Service

Organizational skills

Basic Math

POS

Retail Sales

Upselling

Product Demos

Guest Services

Lead Generation

Job description

A telecommunications company in Cardiff is seeking a part-time Retail Customer Advisor to enhance the customer journey through meaningful interactions. You will be responsible for providing exceptional service and achieving sales targets. The ideal candidate has strong customer service skills and the ability to work well in a team. This role offers training and various benefits including a free staff handset and a competitive holiday allowance.