House Manager

McCarthy Stone; Guildford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retirement-living provider in the UK is looking for a House Manager to join their team at Oaktree Court. This role focuses on enhancing the quality of life for homeowners while providing high standards of customer service. Key responsibilities include welcoming newcomers, managing estate operations, and ensuring safety requirements are met. Ideal candidates will possess excellent communication and customer service skills, thrive in varied roles, and have a good grasp of basic computer operations. The company champions the wellbeing of older people, making it a rewarding workplace.

Qualifications

• Proven ability to thrive in a busy, varied role.
• Resilience and effective problem-solving capabilities.
• Basic health and safety awareness is advantageous.

Responsibilities

• Welcome and support new homeowners as they settle in.
• Provide professional service to all visitors.
• Act as the primary contact for homeowners, offering assistance.
• Collaborate with partners and suppliers for smooth operations.
• Uphold confidentiality and privacy for homeowner issues.
• Manage the estate's gardens and grounds efficiently.
• Facilitate social interactions for a fulfilling retirement.
• Ensure adherence to health and safety requirements.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

House Manager

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Our House Manager's key role is to enhance the quality of life for our homeowners and enable them to maintain their independence.

Responsibilities

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all homeowners and offering them help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure smooth running of the estate.
• Being the face of McCarthy Stone for the families and friends of our homeowners.
• Dealing with homeowner issues with sensitivity, understanding the need for confidentiality and respecting their privacy.
• Managing the development – gardens and grounds – in an efficient and effective manner, providing homeowners with a safe, secure, well‑maintained, and pleasant environment.
• Facilitating social interaction and helping homeowners enjoy retirement living to the full.
• Ensuring that all health and safety requirements are adhered to.

Qualifications

• Excellent communication skills with a real “can do” attitude.
• Extensive experience in a professional customer‑service orientated position.
• Professional approach with high quality standards.
• Thrives in a busy and varied role, where every day will be different.
• Resilient and able to problem‑solve effectively.
• Aware of basic health and safety – an advantage.
• Good level of computer literacy including Microsoft Word and Outlook.
• Previous/current first‑aid qualifications are an advantage; training will be provided.

About the Company

McCarthy Stone is the leading UK retirement‑living provider, operating over 545 developments across the UK for more than 24,200 people. We are recruiting a permanent House Manager to join the team at our Oaktree Court development based in Addlestone, Surrey. We believe in championing the role, wellbeing, and happiness of older people in society and are proud to be certified as a Great Place to Work 2025 and to the Great Place to Work Wellbeing list.