Restaurant General Manager

Kentucky Fried Chicken (KFC); Tankerton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fast-food chain in the United Kingdom is seeking an experienced overnight leader to manage a team and ensure operations run smoothly during night shifts. The role involves overseeing replenishment activities, prioritizing deliveries, and maintaining high standards for morning service. Candidates should demonstrate strong leadership, customer service skills, and the ability to manage performance issues. Competitive salary includes a premium for night shifts, alongside various employee benefits.

Benefits

Competitive salary with night shift premium

Annual bonus scheme based on performance

Pension match of 4–7.5%

Discount card for shopping

Well-being support

Cycle-to-work scheme

Gym membership offers

Generous holiday entitlement

Qualifications

• Proven track record of delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills to operate independently without senior managers.

Responsibilities

• Lead a team overnight to deliver replenishment activities across the store.
• Prioritize deliveries, organize the warehouse, and replenish shelves.
• Run the full store operation independently, ensuring safety and wellbeing of colleagues.

Skills

Customer service excellence

Team leadership

Performance management

Operational independence

Job description

Schedule

Nights (22:00 – 08:00). Full‑time over 4 nights, with a £4,500 nightly premium on top of the base salary.

What You'll Be Doing

• Lead a team overnight to deliver all replenishment activities across the store.
• Prioritise deliveries, organise the warehouse and replenish shelves.
• Run a full store operation independently, ensuring safety and the wellbeing of colleagues.
• Ensure all standards are ready for morning service.
• Manage performance, conduct disciplinaries, and ensure accurate scheduling and pay.

Essential Criteria

• Track record of delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast‑paced, customer‑facing environment.
• Operational leadership skills and the ability to operate independently in the absence of senior managers.
• Success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
• Experience managing employee relation issues, including performance and absence management.

Desirable

• Experience working night shifts in a high‑volume operational environment.
• Ability to adapt to the physical and mental demands of overnight working and create a safe, supportive atmosphere for the team.

Benefits

• Competitive salary, including a £4,500 premium for night shifts.
• Annual bonus scheme based on performance.
• Pension match of 4 – 7.5% of employee contributions.
• Discount card for shopping, well‑being support, cycle‑to‑work scheme, gym membership offers, and more.
• Generous holiday entitlement, maternity and paternity leave, share scheme.

We are committed to an inclusive workplace and offer enhanced discretionary leave, support networks and development opportunities to help every colleague grow and succeed.