IPX Technical Service Specialist

BT Group; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A global telecommunications company in Birmingham is seeking a dedicated professional to join the GIPX team, focusing on delivering top-tier customer service. This role involves troubleshooting IP service issues, managing ticketing through SNOW, and implementing service improvements. A strong technical aptitude and collaboration skills are essential. The company values continuous development, offering competitive benefits, including a generous pension scheme and training opportunities. If you’re passionate about customer experience and problem-solving, this role is for you.

Benefits

On target 10% bonus

BT Pension scheme

Enhanced women's health support

25 days annual leave

World-class training opportunities

Qualifications

• Experience in managing tickets on SNOW.
• Good knowledge of SIP, SDP, and RTP protocols.
• Understanding of Signalling and Networking topologies.

Responsibilities

• Resolve IP Service issues across the SDIN platform.
• Maintain ongoing communication with stakeholders.
• Proactively identify service improvements.

Skills

Story-telling with data

Business acumen

Team player & collaboration

Process/System Improvement

Knowledge of BT products

Tenacious Problem Solver

Technical aptitude

Tools

Wireshark

Snow ticketing system

Job description

A global telecommunications company in Birmingham is seeking a dedicated professional to join the GIPX team, focusing on delivering top-tier customer service. This role involves troubleshooting IP service issues, managing ticketing through SNOW, and implementing service improvements. A strong technical aptitude and collaboration skills are essential. The company values continuous development, offering competitive benefits, including a generous pension scheme and training opportunities. If you’re passionate about customer experience and problem-solving, this role is for you.