Customer Experience jobs in United Arab Emirates

Westfield London, White City– Full-Time / Onsite

Our Story

JEWELLS isn’t just about jewellery – it’s about you. We create pieces that fit seamlessly into your world, blending modern, trend-led design with an effortless take on casual luxury.

Our mission? To make casual luxury feel personal, accessible, and approachable. Every piece is crafted to help you express your style, celebrate your story, and own your individuality – because the best accessory is confidence.

From our immersive retail spaces to bespoke services like permanent jewellery, fine line tattooing, and curated piercing services, JEWELLS transforms the ordinary into the extraordinary.

Join a team where your ideas matter, your growth is supported, and together, we shape the future of casual luxury and timeless design. With ambitious global expansion plans (1,000 stores in 45 countries!), there’s never been a more exciting time to join the team.

About the Role

As a JEWELLS Store Manager, you’re the heartbeat of your store. You set the standard—making strategic decisions, big and small, that drive success. With an eye for detail and a passion for excellence, you’ll create a luxury retail experience where every detail counts, and every customer interaction is pure gold.

You’ll cultivate a vibrant, welcoming environment where your team feels empowered, valued, and excited to be part of something extraordinary. Through your leadership, you’ll ignite their passion, helping them grow and thrive so they, in turn, create unforgettable experiences for every customer. With every interaction, you’ll leave a lasting impression, ensuring JEWELLS is not just a store, but the first name that comes to mind for every special moment. You’ll embrace the thrill of retail, the pride of leadership, and the momentum of a brand on the rise to global success.

Your Key Responsibilities Will Include

1. Deliver world class customer experience: leading by example, building and maintaining strong relationships with customers. Offering personalized advice and support.
2. Drive sales and maximise profit: You will be accountable for your store’s performance. Identifying opportunities to increase your store’s contribution. Implementing sales strategies and ensuring the team exceeds performance KPI objectives.
3. Recruit and retain the best talent: You will be passionate about your team and be responsible for your team’s career development. Continually coaching and training to enhance skills and service quality. Leading succession through your store and creating future leaders for the business.
4. Maximise operational efficiency: Co-ordinate and oversee all store activities. Organizing commercial spaces in line with support centre guidelines, managing product placement & service areas to meet sales objectives and brand standards.
5. Control costs and manage loss prevention: You will be responsible for making sure your store is operationally sound with effective inventory management controls in place. You will ensure your team protects profit by deterring theft through service.
6. Be a great communicator: ensuring seamless communication across all levels.

What We’re Looking For:

• 3-5 years Store Management experience, within jewellery, fashion and/ or luxury retail.
• Strong leadership and managerial skills.
• A team player who enjoys fostering collaboration and growth within the team.
• A proactive individual who takes ownership of challenges and delivers solutions.
• A results-driven mindset with experience analysing KPIs and building actionable plans to deliver results.
• Exceptional customer service skills with a positive and proactive attitude.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for casual luxury and the JEWELLS mission.

Salary & Benefits:

• Competitive Salary + lucrative commission and bonus structure.
• Career Growth: Develop your skills and grow within a dynamic, innovative and globally expanding brand who recognise and reward great!
• Advance your skills: The opportunity to complete external Services training including Piercing and Permanent Jewellery Courses.
• Jewellery Allowance
• Generous team discounts
• Competitions
• A Birthday Day Off

At JEWELLS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.