Customer Experience à United States

The Wave

Retail

Yes

00074b96c860

6

06.04.2025

The Wave, Bristol, is recruiting Front of House Team Members for our 2025 season!

As a Front of House Team Member, you will be part of a successful & growing business that delivers fantastic food, provides an amazing customer experience, and is always safe, secure & legal. Working as a team and reporting to the F&B manager, you will achieve this by helping throughout the department. You will provide our visitors with an enjoyable and memorable time at The Wave’s clubhouse and support behind the scenes to help bring our products to the customers.

To learn more about the role of a Front of House Team Member, have a look at our video where current Wavemakers detail what they get up to day-to-day!

Our Front of House Team Members:

• Provide a welcoming atmosphere for visitors
• Use the till system to take food and drink orders
• Open & close the department, ensuring it is ready for a successful and busy day
• Have comprehensive knowledge of our menu, being confident to make credible recommendations
• Identify and act on opportunities to increase sales through menu recommendations
• Comply with legal and company health and safety standards, policies, and procedures
• Inform and engage our visitors about all experiences and offerings at The Wave
• Help your team by working in different departments of the café as necessary
• Contribute towards a culture of amazing service through teamwork and communication
• Follow all cleaning procedures and use your initiative to complete regular cleaning tasks

Why join The Wave?

• Paid breaks
• 30 days of paid holiday (inclusive of bank holidays)
• Opportunities to earn more through team incentive schemes
• Free staff surfs
• Pension
• Staff discounts on retail of up to 20%
• Up to 75% off your surf bookings
• Up to 40% off food and beverage items while on shift
• Up to 25% off accommodation
• The chance to work with a great team

We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know.

Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive workplace.

Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.