Customer Care Representative jobs in United States

We have the opportunity for Customer Service Advisors to join us working on our Pensions Contact Centre. You will be confident and professional, providing the highest standard of customer service to members, employers and 3rd parties calling and emailing into our Contact Centre.

Job focus: answering pensions queries via telephone and email for public sector pension schemes administered by LPPA within SLA and to exacting standards, in a fast‑paced, busy environment.

You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development and where you will be supported to reach your full potential. All calls and emails answered within a pre‑set time frame.

• Assisting and helping our members and employers receive first‑class service by answering questions and queries, and taking ownership.
• Achieving a set of clear KPI targets with regard to Call length, Total handling times, Hold times and wrap/after call time.
• Adhering to schedule with pre‑set breaks, lunches, and dedicated coaching and 121 times.
• Ensuring that all work is carried out in a timely and accurate manner, achieving required accuracy levels.
• Supporting the service provision as appropriate and undertaking other duties commensurate.
• Sensitively and efficiently assisting customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.
• Delivering a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.
• Working independently without close supervision.
• Meeting and exceeding agreed quality and performance targets.

Our client is looking for a Customer Contact Advisor to join their Secured Lender Services team. Youll be the first point of contact for customers of regulated mortgage lenders, helping people in sensitive situations such as mortgage arrears or the risk of…

Job Title: Customer Service Advisor

Location: Yate, Bristol, BS37

Remuneration: £26,500 per annum

Contract Details: Fixed Term Contract (3 months)

Start Date: 17th December 2025

End Date: 27th March 2026

Responsibilities: As our Contact Centre Advisor, you will play a vital role…

Job Description: Service Delivery Manager (Defence Team) NCC Bristol based – predominantly on site with limited hybrid working.

Travel: You will be required to travel between two close sites in North Bristol and further travel may be needed on an ad‑hoc basis with…

Our aim at Made Tech is to use human‑centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role: We are hiring for a Senior Service Delivery…

• Experience of contact centres is essential, especially in a high inbound call volume organisation.
• Experience of working to and consistently achieving challenging targets.
• Ability to maintain First Class customer service skills, whilst working with stretch targets.
• Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.
• Excellent oral and written (grammar) communication skills.
• A self‑starter.
• Great interpersonal skills and empathetic listening skills.
• Excellent IT skills, including application of the Microsoft Office suite of tools, including email and Excel spreadsheets.
• Strong problem‑solving skills.
• Very resilient and customer‑centric at all times.
• Ability to remain calm and patient at all times.
• Team Player.
• Fast Learner and able to take ownership of gaining knowledge and understanding.
• A great sense of humour.
• You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm Monday - Friday.

• Pensions or Financial services experience

• 5 GCSEs or equivalent, including Maths and English at Grade C or above

• Working together
• Committed to excellence
• Doing the right thing
• Forward thinking

• Competitive salary
• 25 days' holiday, plus bank holidays. 2 concessionary days and a half day for your birthday, with the ability to 'buy and sell' leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• The opportunity to earn through our Employee Referral Scheme.
• Access to our bespoke Reward Discount Scheme – 'Your Perk Site.'
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston Town Centre.
• Employee recognition awards from your peers to win Perk box prizes.
• Incentives for excellent member experience, ranging from spot prizes to team nights out.
• Lots of Ad Hoc prizes.
• Access to Health or Dental plan.

• Customer Service Advisor Central Bristol – hybrid working available after first 1–2 months. Up to £26,000 per annum (depending on experience). • Hybrid working: 3 days in the office, 2 days remote.
• Customer Relations Adviser – Pelican Business Services (£26,000).