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House Manager

House Manager
McCarthy and Stone
Sutton Coldfield
GBP 40 000 - 60 000
Oferta de emprego urgente
Há 7 dias
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Ofertas semelhantes:

Community Support Worker ofertas

House Manager

Faz parte dos primeiros candidatos.
McCarthy and Stone
Sutton Coldfield
GBP 40.000 - 60.000
Faz parte dos primeiros candidatos.
Há 7 dias
Descrição da oferta de emprego

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House Manager, The Royal Town of Sutton Coldfield

Client: McCarthy and Stone

Location: The Royal Town of Sutton Coldfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9a107c71f319
Job Views: 29
Posted: 02.07.2025
Expiry Date: 16.08.2025
Job Description:

Do you take pride in delivering excellent customer service?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK's leading retirement living provider. We are looking for a House Manager to lead their BRAND-NEW estate at Powell House development in Sutton Coldfield.

Hours: 30 hours per week, Monday to Friday, working throughout the year.

Salary: £25,44 FTE – ACTUAL £20,67 plus benefits and bonus

Benefits include group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, generous annual leave (starting at 25 days, rising to 28 days plus bank holidays), and access to discounts on gift cards, eGifts, and offers for brands including restaurants and supermarkets.

About the Role of a House Manager

We seek a customer-centric House Manager to exemplify high-quality customer standards. The role focuses on enhancing homeowners' quality of life and maintaining their independence, encompassing customer service, front of house, and facilities management. Responsibilities include managing community events, liaising with residents, and ensuring a safe, well-maintained environment. We welcome applicants with experience in front-line services or customer service management.

Some of the House Manager duties include:
  • Welcoming new homeowners and supporting their settlement.
  • Providing professional front of house service and greeting visitors.
  • Being the first point of contact for homeowners, offering support and advice.
  • Collaborating with partners and suppliers to ensure smooth estate operations.
  • Representing McCarthy Stone to residents' families and friends.
  • Handling homeowner issues with confidentiality and sensitivity.
  • Managing gardens and grounds to ensure safety and beauty.
  • Facilitating social activities to promote community engagement.
  • Adhering to all Health and Safety regulations.
Key competencies for the successful candidate:
  • Excellent communication skills with a proactive attitude.
  • Extensive experience in customer service roles.
  • Professional approach with high standards.
  • Ability to thrive in a dynamic, varied environment.
  • Resilience and effective problem-solving skills.
  • Basic knowledge of Health and Safety is advantageous.
  • Proficiency in Microsoft Word and Outlook.
  • First aid qualifications are a plus; training will be provided.

As part of McCarthy & Stone, you'll receive comprehensive training and support, including courses in first aid, safety, dementia awareness, and more.

Could this role be the perfect job for you?

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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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