Community Engagement ofertas em Canadá

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Client: McCarthy and Stone

Location: The Royal Town of Sutton Coldfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Do you take pride in delivering excellent customer service?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the UK's leading retirement living provider. We are looking for a House Manager to lead their BRAND-NEW estate at Powell House development in Sutton Coldfield.

Hours: 30 hours per week, Monday to Friday, working throughout the year.

Salary: £25,44 FTE – ACTUAL £20,67 plus benefits and bonus

Benefits include group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, generous annual leave (starting at 25 days, rising to 28 days plus bank holidays), and access to discounts on gift cards, eGifts, and offers for brands including restaurants and supermarkets.

We seek a customer-centric House Manager to exemplify high-quality customer standards. The role focuses on enhancing homeowners' quality of life and maintaining their independence, encompassing customer service, front of house, and facilities management. Responsibilities include managing community events, liaising with residents, and ensuring a safe, well-maintained environment. We welcome applicants with experience in front-line services or customer service management.

• Welcoming new homeowners and supporting their settlement.
• Providing professional front of house service and greeting visitors.
• Being the first point of contact for homeowners, offering support and advice.
• Collaborating with partners and suppliers to ensure smooth estate operations.
• Representing McCarthy Stone to residents' families and friends.
• Handling homeowner issues with confidentiality and sensitivity.
• Managing gardens and grounds to ensure safety and beauty.
• Facilitating social activities to promote community engagement.
• Adhering to all Health and Safety regulations.

• Excellent communication skills with a proactive attitude.
• Extensive experience in customer service roles.
• Professional approach with high standards.
• Ability to thrive in a dynamic, varied environment.
• Resilience and effective problem-solving skills.
• Basic knowledge of Health and Safety is advantageous.
• Proficiency in Microsoft Word and Outlook.
• First aid qualifications are a plus; training will be provided.

As part of McCarthy & Stone, you'll receive comprehensive training and support, including courses in first aid, safety, dementia awareness, and more.

Could this role be the perfect job for you?