Business Administration-Jobs in Großbritannien

We are looking to appoint a receptionist to joinour busy GP practice who will be the first point of contact for patients,contractors, and visitors as well as carrying out general office managementtasks.

You will have excellent communication skills, acompassionate and friendly nature who can operate in a busy environment with arange of people and professions, as you will be working our clinical andadministration teams.

This role is ideal for someone who is highlyorganised and an effective communicator who can provide a professional and warmwelcome to our patients, ensuring every contact is of the highest quality.

The post is for 15 hours per week and will require the successful candidate to mainly work over afternoon periods, suggested rota is Monday PM and all day Friday (08:00 - 18:30).

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

This is a unique opportunity to join our team at Lakeside Medical Centre, Perton. We are a well-organised, popular, forward thinking and high performing practice covering a population of just under 6000 patients on the fringes of Wolverhampton. We are a dynamic & innovative team and provide modern care whilst maintaining traditional values of patient-centred general practice.

We are:

• GMC practice with a list size of just under 6000
• Good CQC rating & high QOF achievements
• Training practice
• Actively involved in workflow optimisation
• Aiming to become a green practice by going carbon light

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processingand distributing incoming and outgoing mail
• Filing andretrieving paperwork/correspondence, including filing to patient records
• Computerdata entry, processing and recording information in accordance withpractice procedures
• Providingclerical assistance to practice staff as required, including word/dataprocessing, filing, photocopying, and scanning
• Coversickness/annual leave and work reasonable overtime when required,including some weekends.

RECEPTION

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking namesand address.
• Be able to cover all reception position as necessary
• Takingmessages and passing on information
• Processingpersonal and telephone requests for appointments, telephone consultationsand ensuring callers are directed to the appropriate healthcareprofessional
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Ensure thatsystem is operational at the beginning of each day and switched over tonight service and that the answer phone operational at the end of eachday.

APPOINTMENTSYSTEM MANAGEMENT

• Book/edit/cancelappointments and recalls ensuring sufficient information is recorded toretrieve medical record.
• Monitoreffectiveness of the system and report any problems or variationsrequired.

·Deal with homevisit requests, carefully noting all details

·Arrange transportto hospital appointments for housebound patients

MEDICALRECORDS MANAGEMENT

• Ensure that all records accurately compiled in advance for eachconsulting session.
• Retrieve and refile records as required, following recordsmanagement processes.
• Ensure correspondence, reports, results, etc., are filed in correctrecord.

·Processing repeatprescriptions in accordance with practice guidelines

·Handing completedrepeat prescriptions to patient and checking names and address.

CONSULTATIONROOM PREPARATIONS

• Clearing andre-stocking of consulting rooms as required
• Consultingrooms prepared in readiness for each consulting session.
• Rooms arechecked at the end of each consulting session and left tidy and secure.

OtherJob Responsibilities

CONFIDENTIALITY

·Maintain confidentiality of information, acting within the terms ofthe Data Protection Act and Caldicott guidance on patient confidentiality atall times.

·Maintain an awareness of the Freedom of Information Act.

·Information relating to patients, carers, colleagues, other healthcareworkers or the business of the practice may only be divulged to authorisedpersons in accordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

HEALTH& SAFETY

·The post-holder will managetheir own and others’ health & safety and infection control as defined inthe Practice’s Health & Safety Policy, the Practice Health & SafetyManual, and the Practice’s Infection Control Policy and published procedures.

·Comply with Practice health& safety policies by following agreed safe working procedures

·Actively report health & safety hazards and infection hazardsimmediately

·Keeping work and general areasclean and tidy, and using appropriate infection control procedures to keep workareas hygienic and safe from contamination.

·Undertaking periodic infection control training (minimum annually)

·Awareness and compliance withnational standards of infection control, hygiene, regulatory / contractual /professional requirements, and good practice guidelines.

·Correct personal use ofPersonal Protective Equipment (PPE) and ensuring correct use of PPE by others,advising on appropriate circumstances for use by clinicians, staff andpatients.

·Reporting incidents using theorganisations Incident Reporting System

·Using personal security systems within the workplace according toPractice guidelines

·Making effective use of training to update knowledge and skills

EQUALITY AND DIVERSITY

·The post-holder will support, promote and maintain the Practice’sEquality & Diversity Policy.

·No person whether they are staff, patient or visitor should receiveless favourable treatment because of their gender, ethnic origin, age,disability, sexual orientation, religion etc.

·The jobholder must comply with all policies and procedures designed toensure equality of employment and that services are delivered in ways that meetthe individual needs of patients and their families.

PERSONAL/PROFESSIONAL DEVELOPMENT:

·The post-holder will participate in anytraining programme implemented by the practice as part of this employment, withsuch training to include:

·Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development

·Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work

OTHER DELEGATED DUTIES

This jobdescription is not intended to be exhaustive - it may be changed afterconsultation with the post holder. The employee shares with the employer theresponsibility for review and modification of duties.

• GCSEs at grade C or equivalent (or 4-9), including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

• Awareness of Data Protection Act and need for confidentiality of Information
• Attention to detail, able to work accurately, identifying errors quickly and easily
• Excellent understanding of data protection and confidentiality issues
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
• Committed to own continuing personal development and an ability to support others to develop and progress
• Experience of working in a medical or primary care setting
• Computer literate with an ability to use the required GP clinical systems
• Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.