Claims Administrator

Egis; Banbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global consulting and construction firm in the UK is seeking a Claims Administrator to manage and process third-party claims. The role involves recording data, compiling evidence for cost recovery, and supporting the business administration team. Ideal candidates will have strong attention to detail and be skilled in communication and problem resolution. Applicants must possess an appropriate degree and have the right to work in the UK. This position offers the chance to engage in a supportive work environment that values diversity and inclusion.

Qualifications

• Previous relevant experience in claims management preferred.
• Comfortable working with numbers and technical language.
• Ability to prioritize and manage changing tasks.

Responsibilities

• Record data and gather evidential work records for cost recovery.
• Assist in processing third-party claims and managing financial performance.
• Support Business Admin tasks including data input and reporting.

Skills

Attention to detail

Problem resolution

Communication skills

Education

Appropriate Degree or equivalent administrative competency

Job description

About Us

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.

The M40 motorway is just over 123kms (about 76.43 mi) long, linking London and the M25 with Birmingham, with high traffic levels ranging from 90,000 to 140,000 daily. The contract is for routine O&M services, and provision of a dedicated incident response unit. There are 110+ staff across 3 depots. The contract also includes the management of road incidents, road availability / road-space bookings, and running Network Control Centre NCC).

About the Role

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has more than 50 years of experience and a team of 16,000 employees in over 100 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

Reporting to the ERO M40 Business Administration Manager, the Claims Administrator will primarily be responsible for recording of data and collation of evidential work records to support a cost recovery from third parties who cause damage to the M40 network.

The Claims Administrator may also provide cover for other members of the Business Admin Department to build resilience within the team when colleagues are on leave.

The overall function of the department is to provide support to the wider team in procurement, Accounts Payable, Facilities Management, Payroll, HR, Training and Fleet so experience in any of these areas would be of benefit.

Responsibilities:

• Ideally, should be able to demonstrate relevant experience of technical administration and/or have knowledge of claims management within a commercial environment.
• Will have excellent attention to detail and ability to manage numerous tasks at any one time.
• Will articulate and be comfortable communicating internally with colleagues required to feed into the claims process, as well as external claims management legal professionals, third party insurers and loss adjusters.
• Will work closely with Commercial, Business Administration, Operational, and Service Delivery teams to compile compelling evidence packs in support of cost recovery claims.

Key Services

The key services in Claims Administration are anticipated as, but not limited to the following:

• To manage and process all third-party claims and recoveries.
• To liaise with the Business Administration Manager, Commercial Manager, Service Delivery Manager, and Operational staff to ensure all aspects of the claims are thoroughly satisfied.
• Manage and report on the financial performance and progress of all third-party claims.
• Understand and manage risks associated with recovery of claims, including awareness of third-party insurer and loss adjuster communication, and seeking appropriate advice and intervention from professional specialists where required to counter such communication.

The wider role may include but is not limited to the following

• Data input on various spreadsheets and financial systems.
• Submission of reports, working to various deadlines.
• Manning several shared mailboxes during periods of cover.
• Processing requisitions, purchase orders, delivery notes, invoices, supplier remittances, stock issues and employee timesheets.
• General reception duties such as answering calls, e-mails and greeting visitors.
• To fully engage with the promotion and adoption of any current and future health, safety and wellbeing initiatives rolled out by Egis Road Operation M40 Ltd and/or Egis UK.
• Promote and develop teamwork and positive work attitudes.
• Behave in a manner to promote collaboration and fairness, and to foster a positive work environment
• To carry our other such related duties as maybe required

What do we need from you

Experience & attributes:

• A love of systems and processes with an excellent attention to detail and willingness to learn.
• The ability to get people to work with you, resolve problems and reach agreement.
• A focus on getting things done even when it feels difficult, to meet deadlines and targets.
• To feel comfortable working with numerical and technical language and information.
• A flexible approach to managing changing priorities and working conditions during daytime hours
• Capable of making informed decisions under pressure, ensuring timely resolution of issues.

Minimum level of education required
Appropriate Degree or demonstrate a similar level of commercial and administrative competency.

Minimum level of experience required
Demonstrable previous relevant experience.

Languages
English

You must have the Right to Work in the UK

What's in it for you?

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.

Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position