Contract Support Administrator

JLL; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading real estate firm in London seeks a Contract Support Administrator to provide essential administration support to the Operations team. This role involves managing tasks such as supplier orders, engineers' time sheets, and customer reports. Ideal candidates are self-motivated team players with strong communication, planning, and organizational skills. Working on-site, the administrator ensures all contractual obligations are met, contributing to the success of the team and the satisfaction of clients.

Qualifications

• Self-motivated with a proactive approach to administration tasks.
• Ability to work effectively within a team, contributing to overall team success.
• Strong planning and organisational skills to meet deadlines.
• Excellent communication skills to convey information clearly and concisely.

Responsibilities

• Provide administration support to the Operations team.
• Raise and chase supplier orders, addressing queries.
• Input engineers' time sheets onto relevant systems.
• Compile customer monthly reports and other reports as needed.
• Produce quotations following agreed processes.
• Update and upload information to client systems promptly.
• Liaise with the operations team at various levels.
• Manage AWS sheets efficiently.
• Maintain WIP below 3 months.
• Assist with filing and organization of work area.

Skills

Self-motivated

Teamwork

Planning and Organising

Clear Communication

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Contract Support Administrator

This is a position for a Contract Support Administrator to join one of our Data Centre clients. You will play a pivotal role within this contract by supporting the wider team and ensuring we deliver our contractual obligations. The main duty of this role is to provide administration support to the Operations team and help them fulfil our contract obligations to our clients.

Main Roles & Responsibilities of the Contract Support Administrator

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
• Raising and chasing of supplier orders including dealing with supplier queries.
• Input engineers time sheets onto the relevant systems.
• Compiling of Customer Monthly Report, and other reports as required to enable the Company to fulfil its contractual obligations.
• Produce quotations in the required format and in line with agreed process.
• Updating and uploading information to the client’s systems as required in a timely manner.
• Liaison with the operations team from engineer to director level.
• Raising of AWS sheets in a timely and accurate manner and chasing old AWS’s.
• Focus on WIP and keeping it below 3 months.
• Covering other team members annual leave and sickness.
• Compiling all information required for credit notes to be raised.
• Dealing with invoice queries and achieving a suitable resolution.
• General filing and organisation of work area.
• Raising of invoices for completed works in a timely manner.
• Carry out other general administration duties as required from time to time.
• Ensure that the Company is presented in a good light at all times.
• Attend team briefings as required.
• Co‑operate with the company to allow it to fulfil its moral and legal duties and obligations.

Person Specification

• Self‑motivated and pre‑developed.
• Act as the interface between, “Be the many faces of the admin support”,
• Teamwork – actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.
• Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
• Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.

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Location

On‑site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to discuss how to best support you throughout the process. For general recruiting inquiries, please use our Contact Us page. We want you to work for JLL.

Equal Opportunity Employer. We welcome applicants of all backgrounds.