Assistant Customer Service jobs in United States

Building on our past. Ready for the future

Worley is a global professional services company of energy chemicals and resources experts headquartered in Australia.

Right now we're bridging two worlds as we accelerate to more sustainable energy sources while helping our customers provide the energy chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

Territory Inside Sales Senior Director (EMEA).

The Territory Inside Sales Senior Director leads and develops a high-performing regional Inside Sales team to drive sales effectiveness and support growth objectives. Responsibilities include partnering with Sales Leads and Operations to create customer-focused strategies, managing a distributed team, recruiting and upskilling talent, optimizing processes and tools, maintaining content libraries, ensuring disciplined use of the Sales Process and CRM, aligning with Outside Sales and Operations on strategic pursuits, and fostering knowledge sharing across the global Inside Sales community.

Team Management (30%)

Manage daily team operations to ensure agility on key pursuits and responsiveness to regional market needs. Recruit and onboard talent with regional fluency, cross-border experience and client-facing expertise. Drive performance through regular feedback, tailored development plans and constructive coaching. Promote accountability, succession planning and cross-regional collaboration through shared pursuits and knowledge exchange.

Territory Strategy (30%)

Participate in annual and quarterly business planning to align sales and operations for profitable regional growth. Collaborate with Territory Sales Leads and Operations to prioritize high-value opportunities and focus the Inside Sales team on key prospects. Oversee MPPs and Corporate Top Prospects using the Middle Game process, tracking progress against milestones. Monitor and analyse sales performance and proposal metrics to identify areas for improvement.

Sales Process and Team Development (30%)

Support Global Sales and Sales Enablement to unify processes across regions and develop tools to enhance performance. Ensure excellence in sales materials through coaching, cross-functional collaboration and training. Champion global initiatives locally, expand Inside Sales capabilities, integrate support hubs and work with leadership to strengthen long-term team capacity, talent and operational efficiency.

General (10%)

Lead by example in promoting a safe incident-free culture and proactively safeguard team health. Prioritize development and sharing of market-facing materials including proofs and customer testimonials while adhering to brand standards. Ensure disciplined implementation of the Sales process, contribute strategically to opportunities and maintain regional compliance with quality certifications.

Youll have :

Bachelors degree (required); MBA or advanced degree (preferred). Equivalent professional experience will be considered.

Industry exposure : Strong understanding of the project delivery lifecycle and its impact on sales strategy. Prior exposure to complex infrastructure, energy or industrial sectors is a plus.

Systems Proficiency : High proficiency with CRM platforms, MS Office, SharePoint and sales enablement technologies.

Relevant industry experience to the role - including direct client-facing sales or proposal leadership with several years in a regional or multi-country management role across Europe, Africa and the Middle East.

Moving Forward :

• We want our people to be energized and empowered to drive sustainable impact. So our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
• We are building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves and are heard. And we are not just talking about it; we are doing it. We are reskilling our people leveraging transferable skills and supporting the transition of our workforce to become experts in today’s low carbon energy infrastructure and technology.
• Whatever your ambition there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities and be part of delivering sustainable change.

Required Experience :

Exec

Key Skills

Business Development, Corporate Banking, Access Control System, ISO, B2C, Market Research

Employment Type : Full-Time

Experience : years

Vacancy : 1