French Speaking Customer Service Advisor

Michael Page; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the Leisure, Travel & Tourism industry is looking for a French Speaking Customer Service Advisor to provide exceptional service to French-speaking clients. Key responsibilities include handling inquiries and maintaining records while assisting in the booking processes. The role offers a competitive salary and a collaborative work environment in Poole. Ideal candidates are fluent in French and English with prior customer service experience. Join us for a rewarding career in a vibrant industry!

Benefits

Competitive salary

Fixed-term contract

Career growth opportunities

Collaborative work environment

Supportive team culture

Qualifications

• Fluency in both French and English required.
• Experience in a customer service role preferred.
• Strong organizational skills and high attention to detail.

Responsibilities

• Provide customer service to French-speaking clients.
• Handle inquiries and complaints efficiently.
• Maintain accurate records of customer interactions.
• Assist in booking and scheduling processes.

Skills

Fluency in French

Fluency in English

Customer service experience

Organizational skills

Teamwork

Tools

Standard office software

Customer service tools

Job description

We are seeking a French Speaking Customer Service Advisor to join a leading company in the Leisure, Travel & Tourism industry. This role involves providing excellent customer service and support within the Logistics department.

Client Details

This is an opportunity to work with a well-established organisation in the Leisure, Travel & Tourism industry. The company operates as a medium-sized enterprise with a strong presence in its sector and is known for its commitment to delivering exceptional service and operational excellence.

Description

The key responsibilities for the French Speaking Customer Service Advisor role are:

• Provide excellent customer service to French-speaking clients via phone, email, and other communication channels.
• Handle customer inquiries, complaints, and requests in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the Logistics department to resolve any service-related issues.
• Assist in the booking and scheduling process for travel and tourism services.
• Ensure compliance with company policies and procedures while interacting with clients.
• Provide translation support for French-speaking customers as needed.
• Collaborate with team members to improve customer service processes and outcomes.

Profile

A successful French Speaking Customer Service Advisor should have:

• Fluency in both French and English, with excellent communication skills in both languages.
• Previous experience in a customer service or support role, preferably within the Leisure, Travel & Tourism industry.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Proficiency with standard office software and customer service tools.
• A positive attitude and a problem-solving mindset.

Job Offer

• Competitive salary
• Fixed-term contract with potential for career growth.
• Opportunity to work in the exciting Leisure, Travel & Tourism industry.
• Collaborative and professional work environment in Poole.
• Supportive team culture with a focus on employee success.

If you are a fluent French speaker with a passion for customer service, we encourage you to apply for this exciting role as a French Speaking Customer Service Advisor based in Poole. Take the next step in your career today