Customer Service Advisor: Hybrid Role with Growth

High Profile Resourcing Ltd; Grangemouth; On-site; GBP 24,000 - 26,000; Full time

Job summary

A customer service-focused company based in Grangemouth is looking for proactive Customer Service Advisors. In this role, you will be the first point of contact for customer queries, handling various service inquiries via phone and email. The ideal candidate will bring strong communication skills and have prior experience in customer-facing roles. The position offers paid overtime, flexible shifts, and a supportive onboarding program, ensuring your long-term growth within a trusted organization.

Benefits

Paid overtime

Flexible shift options

Comprehensive onboarding programme

Ongoing coaching and development opportunities

Qualifications

• Experience in a customer-facing role such as call centre, retail, or hospitality.
• Confidence navigating new systems and multitasking in real-time environments.
• Willingness to learn and adapt in a collaborative team-oriented workplace.

Responsibilities

• Be the first point of contact for customer queries via phone and email.
• Handle customer orders, updates, and service enquiries.
• Provide thoughtful, solution-focused support for various customer issues.

Skills

Strong communication skills

Attention to detail

Ability to multitask

Problem-solving skills

Job description

A customer service-focused company based in Grangemouth is looking for proactive Customer Service Advisors. In this role, you will be the first point of contact for customer queries, handling various service inquiries via phone and email. The ideal candidate will bring strong communication skills and have prior experience in customer-facing roles. The position offers paid overtime, flexible shifts, and a supportive onboarding program, ensuring your long-term growth within a trusted organization.