Customer Service Advisor

OPRA GROUP; Stirling; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider in Scotland is seeking a Customer Service Advisor to join their supportive team. In this role, you will provide excellent service to clients and IFAs, embracing a dynamic work culture. No prior experience is required as full training will be provided. Ideal for individuals seeking to start their career in a development-focused environment. Opportunities for growth and a chance to secure a permanent role make this an exciting opportunity.

Benefits

Comprehensive training and development opportunities

Work-life balance

Financial wellness

Positive company culture

Supportive colleagues

Dynamic work culture

Qualifications

• No prior experience needed; full training is provided.
• Ability to manage time effectively and stay organised.
• A genuine commitment to delivering excellent service.

Responsibilities

• Act as the first point of contact on inbound calls.
• Support clients, IFAs, and investors.
• Provide excellent customer service in a welcoming environment.

Skills

Excellent telephone manner

Confident call-handling skills

Strong PC and keyboard abilities

Time management

Commitment to good service

Job description

New Year! New Start!

Are you someone who thrives on delivering excellent customer service and enjoys being part of a supportive team? We are looking for motivated and friendly individuals to join an incredible company as a Customer Service Advisor.

Benefits

• Comprehensive training and development opportunities
• Work-life balance
• Financial wellness
• Positive company culture
• Supportive colleagues
• Supportive environment
• Good transport links with easy access to transportation
• Dynamic work culture that fosters collaboration, innovation, diversity, and inclusion
• A potential to continue to a permanent role

About the Role

As the first point of contact on a variety of inbound calls, the Customer Service Advisor will play a key role in supporting clients, Independent Financial Advisors (IFAs), investors, and other financial institutions. You'll be joining a welcoming, development-focused environment with the opportunity to gain valuable experience in the financial services industry.

What You'll Need

• Excellent telephone manner and confident call-handling skills
• Strong PC and keyboard abilities
• Ability to manage time effectively and stay organised
• A genuine commitment to delivering excellent service
• No prior experience needed as full training is provided

This role is ideal for anyone who wants to build a career in a supportive environment. As a Customer Service Advisor, you'll benefit from full training, ongoing learning, and clear opportunities to develop. Whether you're starting your career or looking for a new challenge, this is the perfect place to grow.

If you're ready to bring your skills and enthusiasm to this fantastic opportunity, apply now to become the next Customer Service Advisor.