Customer Service Representative

Tate; Woking; Hybrid; GBP 26,000; Full time

Job summary

A leading employment business in Woking is seeking a Customer Service Representative to join their friendly team. This full-time role involves handling customer enquiries, managing mortgage accounts, and preparing correspondence. The ideal candidate will have excellent organizational skills and customer service experience. You'll benefit from a competitive starting salary of £26,000 plus bonuses, hybrid working options after probation, and a variety of perks. Apply now to join a company committed to equal opportunities and employee support.

Benefits

Scaled pension scheme

25 days holiday allowance, rising to 28 with service

Parking permit for a local car park

Discretionary bonus based on performance

Perkbox membership

Bupa Private Medical Insurance

Volunteer day each year

Life assurance

Season ticket loan

Hybrid working options

Qualifications

• Proven experience in customer service environments.
• Strong organizational capabilities to manage multiple tasks efficiently.
• Excellent communication skills for both verbal and written interactions.

Responsibilities

• Handle customer enquiries via phone and online professionally.
• Administer mortgage accounts including completions and payments.
• Manage accounts, including opening and closing processes.
• Prepare letters and respond to customer enquiries.
• Perform cashier duties and support internet account processes.

Skills

Excellent organisational and communication skills

Logical, analytical approach to problem-solving

Accuracy and attention to detail

Ability to multitask and adapt quickly

IT literacy and eagerness to learn

Experience in customer service

Job description

Overview

Customer Service Representative

Location: Epsom, Surrey

Salary: £26,000 starting salary + bonuses

Work: Office-based, hybrid option after probation

Join a friendly team in Surrey as a Customer Service Representative. If you thrive on variety, enjoy problem-solving, and take pride in delivering exceptional service, this could be the perfect opportunity for you.

Responsibilities

• Handling customer enquiries via phone and online with professionalism and accuracy
• Administering mortgage accounts (completions, payments, transfers, amendments)
• Managing accounts, including opening, closing, and transfers
• Preparing letters and responding to enquiries
• Performing cashiering duties and supporting internet account processes

Qualifications

• Excellent organisational and communication skills
• A logical, analytical approach to problem-solving
• Accuracy and attention to detail
• Ability to multitask and adapt quickly
• IT literacy and eagerness to learn
• Experience in customer service

Benefits

• Scaled pension scheme
• 25 days holiday allowance, rising to 28 with service
• Parking permit for a local car park
• Discretionary bonus based on company and personal performance
• Perkbox membership
• Bupa Private Medical Insurance
• Volunteer day each year
• Life assurance
• Season ticket loan
• Hybrid working options

Apply Now and send us your CV. We\'ll be in touch as soon as possible!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Job Info

• Job Title: Customer Service Representative
• Company: Tate
• Location: Woking, Surrey
• Posted:
• Closes: Jan 4th 2026
• Sector: Administration
• Contract: Permanent
• Hours: Full Time