Customer Support Officer

Pure Staff Ltd; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Officer based in Avonmouth, Bristol. This role is temp-to-perm, offering £14.06 per hour. The successful candidate will handle inbound calls, assist customers with inquiries, and manage cases efficiently. Strong communication and problem-solving skills are essential. Benefits include weekly pay, holiday accrual, and a supportive work environment with access to a perks scheme. Immediate starts available after an interview process.

Benefits

Temp-to-perm opportunity

Weekly pay

Holiday accrued up to 28 days

Supportive working environment

Free onsite parking

Perks scheme access after first payment

Qualifications

• Previous experience in office or call centre-based roles desirable.
• Professional and customer-focused approach.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Log and manage cases accurately in the system.
• Provide excellent customer service and resolve issues promptly.
• Work across multiple systems including CRM and email.

Skills

Strong communication

Problem-solving skills

Ability to multitask

Good computer literacy

Attention to detail

Job description

Position: Customer Support Officer

Job Type: Temporary to Permanent

Location: Avonmouth, Bristol

Salary: £14.06 per hour

Role Overview

Pure Staff are currently recruiting for a Customer Support Officer for our client based in Avonmouth, Bristol. Immediate starts are available following a successful interview process.

Key Responsibilities

• Answer inbound calls and assist customers with inquiries
• Log and manage cases accurately in the system
• Provide excellent customer service and resolve issues promptly
• Work across multiple systems including CRM and email

Requirements

• Previous experience in office or call centre-based roles desirable
• Strong communication and problem‑solving skills
• Ability to multitask and work under pressure
• Good computer literacy and attention to detail
• Professional and customer‑focused approach

Pay & Shifts

£14.06 per hour

Monday to Friday: 08:30 AM – 17:00 PM

Benefits

• Temp‑to‑perm opportunity for the right candidate
• Weekly pay from an experienced payroll team
• Holiday accrued up to 28 days (pro‑rata)
• Supportive and friendly working environment
• Free onsite parking
• Free access to our perks scheme after your first payment (discounts on electronics, travel, clothing, home, fitness, wellbeing and more)

How to Apply

To apply, please send your up‑to‑date CV to this advert or call (phone number removed) and speak to one of our recruitment consultants today! Once a successful pre‑screen is complete, the registration process is quick and easy online using our Pure Staff app, including digital Right to Work checks and interview process.

While working with Pure Staff, you’re employed and paid directly by us – no umbrella companies, no processing fees, no outsourced payroll – just simple PAYE with accurate, on‑time payslips directly from our experienced in‑house payroll team. Plus, after your first payment you’ll receive free access to our perks scheme, giving you exclusive discounts on electronics, travel, clothing, home, fitness, wellbeing and more.