Caseworker & Team Lead – Customer Care

Government Recruitment Service; Croydon; On-site; GBP 150,000 - 200,000; Full time

Job summary

A public sector recruitment agency in Croydon is seeking candidates for various customer service roles. While roles will depend on business needs, responsibilities include providing accurate information, managing workloads, and leading teams. The ideal candidates should be inquisitive, thrive in fast-paced environments, and be committed to delivering high-quality service. These positions may involve supporting vulnerable customers and ensuring effective team performance.

Responsibilities

• Providing accurate information in a professional manner by assessing relevant data.
• Prioritising workloads to achieve targets and standards.
• Conducting interviews to the required Home Office standard.
• Managing performance and workflow for an operational team.

Job description

A public sector recruitment agency in Croydon is seeking candidates for various customer service roles. While roles will depend on business needs, responsibilities include providing accurate information, managing workloads, and leading teams. The ideal candidates should be inquisitive, thrive in fast-paced environments, and be committed to delivering high-quality service. These positions may involve supporting vulnerable customers and ensuring effective team performance.