York IT Support Engineer (2nd/3rd Line) — Impact & Growth

Castle Employment Agency Ltd; York and North Yorkshire; On-site; GBP 38,000; Full time

Job summary

A recruitment agency is looking for an IT Support Engineer in York to maintain IT systems and deliver exceptional service. Responsible for 2nd and 3rd line support, you will enhance systems efficiency and collaborate with IT teams. Ideal candidates will have a proactive customer-focused approach, technical knowledge in Windows and Office 365, and a passion for problem-solving. This role offers a salary of up to £38,000 and opportunities for career growth in an innovative environment.

Benefits

Competitive salary

Opportunities for career development

Qualifications

• Experience in IT support or infrastructure roles.
• Strong communication skills.
• Familiarity with IT service management tools.

Responsibilities

• Provide high-quality 2nd and 3rd line support.
• Implement improvements to IT systems.
• Work closely with IT colleagues and third-party suppliers.

Skills

2nd and 3rd line support

Customer-focused approach

Strong problem-solving ability

Good technical knowledge across Windows and Office 365

Attention to detail

Job description

A recruitment agency is looking for an IT Support Engineer in York to maintain IT systems and deliver exceptional service. Responsible for 2nd and 3rd line support, you will enhance systems efficiency and collaborate with IT teams. Ideal candidates will have a proactive customer-focused approach, technical knowledge in Windows and Office 365, and a passion for problem-solving. This role offers a salary of up to £38,000 and opportunities for career growth in an innovative environment.