x3 Level 2 IT Support Engineer - Consultancy

Hamilton Barnes Associates Limited; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading consultancy firm is seeking three Level 2 IT Support Engineers for a 6-month contract in Cardiff. Candidates will provide hands-on desktop support, address hardware and software issues, and manage device installations in a busy environment. The role demands strong technical skills and effective communication, ideal for those looking to grow within a reputable organization.

Qualifications

• Strong knowledge of Windows 10/11, PC hardware, and LAN/WAN.
• Experience with ITSM tools and SLA-based ticket resolution.
• Excellent communication and documentation skills.

Responsibilities

• Provide hands-on desktop support and troubleshoot hardware, software, and network issues.
• Document incidents/resolutions in ITSM tools and manage tickets.
• Install/configure PCs, mobile devices, and related software.

Skills

PC hardware

Windows 10/11

Mac OS

Android

communicate effectively

ITSM tools

Tools

ServiceNow

Job description

Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is looking for 3 skilled Level 2 IT Support Engineers to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.

Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Key Responsibilities:

• Provide support for desktops, laptops, printers, and peripherals
• Re-image devices and configure applications
• Troubleshoot Windows OS, hardware, and enterprise apps
• Coordinate vendor support for hardware issues
• Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
• Install and configure PCs, mobile devices, and related software
• Support printer setup, drivers, and repairs
• Provide onsite/remote technical support
• Manage and resolve tickets within SLA
• Create and maintain support documentation

Required Skills:

• Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
• Experience with software installs, device refresh, and application support
• Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
• Skilled in ITSM tools and SLA-based ticket resolution
• Excellent communication and documentation skills

Desirable Skills:

• Experience with O365, Active Directory, DNS, and Group Policy
• Familiarity with ITIL practices and 2nd line support
• Comfortable engaging users, vendors, and senior stakeholders

Start Date:

• ASAP

Duration:

• 6 Months

IR35:

• Inside IR35

Location:

• Cardiff - 5 DAYS A WEEK ONSITE

Rate:

• £275–£315 per day