WRAP Chief Programmes Officer

Hmp Isle Of Wight; Banbury; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A renowned correctional facility in the UK is seeking a Quality Manager who will ensure compliance with contractual obligations in a hybrid role. This position requires a combination of field and remote work, with responsibilities including delivering quality monitoring tasks, supporting CMS implementations, and leading training initiatives. Candidates should have experience in quality and compliance, particularly in IPS and SEQF, and be skilled in audit processes. A competitive salary of up to £34k is offered.

Responsibilities

• Design and manage systems to ensure compliance with contractual requirements.
• Deliver quality monitoring tasks to ensure high fidelity scores.
• Support CMS implementation and monitor stakeholder needs.
• Record and report findings, providing necessary support.
• Embed IPS and SEQF fidelity by coaching staff.
• Prepare and check contractual reports for clients.
• Lead preparations for contractual audits.
• Act as Safeguarding lead.

Skills

Quality and compliance understanding of IPS and SEQF

Previous audit experience

Experience of feeding back findings

Experience of working to contractually defined targets

Proven track record of achieving quality

Skilled in understanding contractual requirements

Managing and delivering workload independently

Developing and maintaining process documentation

Ability to manipulate Microsoft Excel data

Job description

Position Details

Quality Manager – Salary up to £34k. Hybrid: 3 days in the field, 2 working from home.

Role Overview

3 days in the field, 2 working from home. Time with the team in Berkshire is expected approx. 3 days a week to observe and support Advisors. In such instances, travel costs will be reimbursed over and above your Berkshire base.

Responsibilities

• Design and/or own systems and processes to ensure compliance with all contractual requirements; ensure processes are accurately documented and appropriately shared.
• Deliver a schedule of regular quality monitoring tasks, related to both IPS and SEQF fidelity requirements, to ensure all fidelity scores are good and higher. Agree the schedule with the Quality Manager and stakeholders.
• Support the implementation and monitoring of CMS to support multiple stakeholders that fulfil Client requirements.
• Record and report on the findings. Provide feedback and where necessary support to address areas for improvement. Spot trends and make proactive suggestions for solutions.
• Ensure IPS and SEQF fidelity is embedded from the onset by providing coaching, support and further training to all staff where needed, working alongside line managers.
• Provide coaching through induction, group and 1‑1 / observations, training and audits.
• Provide reports on topics requested by the Quality Manager by auditing, collecting, analysing and summarising information.
• Play a role in the preparation and checking of contractual reports required by the Client.
• Provide support and present during client‑facing quality assurance exercises.
• Support Quality & Compliance manager with quality frameworks such as Matrix and ISO 9001:2015.
• Take the lead on ensuring that Project teams are ready for any contractual audits and are fulfilling contractual obligations, for example SEQF self‑assessment and IPS Fidelity Audits.
• Act as Safeguarding lead.
• Any other duties as reasonably required for the smooth running of the program.

Skills and Experience

• Quality and compliance understanding of IPS and SEQF that can be used to drive and deliver high standards within a remote team.
• Previous audit experience including auditing offline documentation, auditing processes and observing and monitoring live delivery.
• Experience of feeding back findings to a range of stakeholders, using written or verbal feedback as appropriate.
• Experience of working to contractually defined targets and standards.
• A proven track record of achieving outstanding quality and compliance on projects.
• Skilled in understanding contractual requirements and applying them to practical delivery.
• Experience of working independently to manage and deliver own workload.
• Experience of developing and maintaining process documentation on behalf of a team.
• Ability to manipulate Microsoft Excel data.