Workshop Manager (HGV)

Hunter James Recruitment Ltd; Uxbridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A recruitment agency is seeking a Workshop Manager to oversee the Workshop and Service department in Uxbridge. Ideal candidates will have experience in managing teams within the Plant or Commercial Vehicle sector, excel in communication, and focus on customer service excellence. Competitive package and benefits offered.

Benefits

Competitive salary

Great company benefits

Qualifications

• Experience in leading, managing and developing teams.
• Experience within the Plant / Commercial Vehicle sector is essential.
• Client facing experience managing client expectations.

Responsibilities

• Day to day management of the Workshop and Service department.
• Improve service team standards and performance.
• Cultivate a customer service excellence culture.
• Optimize customer service standards and meet KPIs.
• Conduct internal audits for compliance.

Skills

Team leadership

Excellent communication skills

Organisational skills

Attention to detail

Job description

WORKSHOP MANAGER (HGV)

Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle industry with their search for a Workshop Manager to join their fantastic team within their site in Uxbridge.

THE ROLE:

• Day to day management of the Workshop and Service department
• Improve and optimize on standards / performance of the service team through effective performance management and development
• Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
• Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
• Operating to achieve a very high KPI standard / Breakdown results whilst maintain the company's standard at all times
• Increase efficiency, effectiveness and profitability of the depots
• Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met - consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
• Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
• Reporting directly to directors and keeping all parties updated with constant communication
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
• Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
• Advise on the need for investment if and when required within the depots
• Arrange and attend regular depot meetings to allow for a clear communication channel as well building great team relationships

THE CANDIDATE

• Experience in leading, managing and developing teams.
• Experience within the Plant / Commercial Vehicle sector is essential
• Excellent communication skills at all levels.
• Good Organisational Skills.
• An approachable personality
• Ability to focus efforts and prioritise work
• Attention to detail
• Client facing experience being able to manage client expectation
• Ability to work to tight deadlines under pressure

IN RETURN

The successful candidate will receive a competitive package plus great company benefits