Workplace Operations Assistant (6 months FTC)

Travers Smith; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading full-service law firm in the City of Westminster seeks an Operational Support specialist to manage helpdesk jobs, ensure building safety, and maintain effective communication with stakeholders. Ideal candidates will have experience in facilities management and strong problem-solving skills. A collaborative working style and proactive attitude are essential for contributing to a supportive team environment.

Qualifications

• Experience with helpdesk and meeting room management systems is desirable.
• Law firm experience preferred but not essential.
• Collaborative working style and hands-on approach.

Responsibilities

• Manage and respond to Workplace helpdesk jobs efficiently.
• Ensure building safety inspections are undertaken frequently.
• Contribute ideas and innovation to develop collaboratively.
• Assist with low-risk maintenance activities and document management.

Skills

Experience working within a Facilities/Workplace team

Excellent communication skills

Tech savvy

Ability to build stakeholder relationships

Problem solving attributes

Tools

Helpdesk management system

Job description

Operational Support

Responsibilities

• You will be responsible for efficiently managing and responding to Workplace helpdesk jobs, effectively communicating task updates, closures, and escalating issues to the Workplace Operations Lead or Assistant Workplace Operations Manager.
• Responsible for ensuring building safety inspections are undertaken frequently, with issues arising being logged and resolved in an effective timeframe while always considering Health & Safety.
• As a Workplace Operations team you are responsible for meeting room changes to support key client meetings, events and working closely with the Events and Hospitality team.
• Key stakeholder engagement for moves and changes planning, providing and documenting stakeholder requirements into Project plans to ensure end‑to‑end service is delivered.
• Where required, provide cover for the Workplace Support team with mail delivery, courier or taxi booking etc.
• Contribute ideas and innovation to continually develop individually and within a collaborative function.
• Create strong internal Business Service relationships to ensure processes are effective.
• In line with budget, procurement approvals and process, responsible for purchasing furniture, ergonomic equipment, office service products via preferred supply chain.
• Where required, assist the Workplace Technicians with low‑risk maintenance activity such as door handle replacement/tightening, furniture builds etc.
• Ensure document management system is utilised effectively for cross‑knowledge sharing (e.g. project plans, process and procedural documents).
• Working effectively with the Workplace Compliance team and carrying out duties as required.
• Ensuring that housekeeping is in good order throughout on a day‑to‑day basis.
• Management of offsite storage inventories, retrievals and store management.

Qualifications

• Experience working within a Facilities/Workplace team.
• Experience working with helpdesk and meeting room management system is desirable.
• Law firm experience preferred but not essential.
• Problem solving attributes are key.
• Excellent communication skills, both written and verbal.
• Ability to build strong stakeholder relationships.
• Tech savvy and ability to influence change.

Personal Attributes

• Collaborative working style.
• Hands on approach when required.
• Inclusive culture.
• Willingness to develop and contribute to collaborative successes.
• Highly driven individual who displays a high degree of initiative.

Diversity & Inclusion

We value and celebrate the unique backgrounds, perspectives, and experiences of every individual including differences in gender, ethnicity, disability, faith, and more. We're committed to building an inclusive workplace that reflects the diversity of our clients and communities, where everyone feels empowered, respected, and heard. We actively partner with organisations and networks that champion equality and fairness, ensuring our policies and practices uphold these values.

Accessibility

If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in your preferred format, such as large print, audio, or braille. Support and adjustments for candidates: we are committed to ensuring that people who are disabled or have a long‑term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: Recruitment – Support and adjustments for candidates | Travers Smith

About Travers Smith

Travers Smith is a leading full‑service law firm, with a wealth of experience in its areas of specialisation. The firm has a market‑leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross‑border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.