Workplace Experience Facilitator

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading water service provider in Bradford is looking for a Workplace Experience Facilitator on a fixed-term full-time contract. You will manage Reception and Helpdesk services, ensuring efficient service delivery. Ideal candidates will have strong customer service experience and attention to detail. The role includes competitive salary and various attractive benefits.

Benefits

Competitive salary

Annual incentive bonus

Pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan

Qualifications

• Experience in a customer-facing environment with a passion for delivering excellent service.
• Great attention to detail and accuracy.
• Practical problem-solving approach and ability to work in a team.

Responsibilities

• Deliver efficient Workplace Experience Service function including managing Reception and Helpdesk.
• Act as prime facilitator for all reported issues and queries.
• Log and process incidents in the service system.

Skills

Customer service experience

Attention to detail

Time management

Problem-solving

Confidentiality

Job description

Overview

Workplace Experience Facilitator - Fixed Term Contract

Hello! Thanks for stopping by. We have an exciting opportunity for a Workplace Experience Facilitator to join the Land & Property team at Yorkshire Water.

Location and work type

Location: Bradford, with travel to different sites.

Work type: Fixed term contract for 12 months, full time 37 hours per week, Monday – Friday between 07:30 and 17:30.

What we do

Yorkshire Water provides essential water and wastewater services to millions in the region. We look after communities, protect the environment, and plan to look after Yorkshire’s water today, tomorrow, 24/7, 365 days a year.

New environmental legislation, investment, and changing customer expectations create opportunities within the water industry. The Land & Property team helps meet these changing expectations.

Your role

You will deliver an efficient Workplace Experience Service function, including managing Reception, Helpdesk and Mail room services. You will be the first point of contact for all building users, visitors and contractors for both physical attendance and service system requests and email queries.

Key responsibilities

• Act as the prime facilitator for all reported issues/concerns and queries between all parties (Visitors, building users, Contractors & Building Control Team).
• Coordinate internal and external resources as necessary.
• Manage all site booking in/out protocols, including induction processes for visitors/contractors.
• Answer incoming phone calls promptly and professionally; determine purpose, take ownership of queries, and provide accurate information.
• Log and process incidents/requests in the service system (SAM) and provide feedback and updates as required.
• Maintain mail management controls – receipt, distribution, processing, franking, and courier requests.

Skills and qualifications

• Experience in a customer-facing environment with a passion for delivering excellent service.
• Great attention to detail and accuracy.
• Ability to follow documented policy and procedures.
• Strong prioritisation, time and workload management skills.
• Discretion and ability to maintain confidentiality.
• Practical problem-solving approach and ability to work in a team.
• Flexible approach with coverage across the wider Administration team (including holiday cover).
• Awareness of finance is beneficial.
• Full driving licence required; travel between sites and occasional out-of-hours work (1 in 8 weeks).

Benefits and commitments

• Competitive salary: £26,873 – £33,162 depending on experience.
• Annual incentive bonus (up to £1,000 for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• Development opportunities aligned with the Workplace Experience Facilitator progression plan.
• 25 days annual leave plus bank holidays, plus an extra wellness day.
• Life assurance cover of 4x pensionable salary.
• Benefits package including health cash plan, critical illness, dental insurance, life assurance flex and partner cover.
• Retail savings scheme, online GP, cycle-to-work scheme, gym discounts, and more.

Accessibility and application information

Closing date: September 28. Applications may close earlier based on response. If successful, pre-employment checks will include a Basic Disclosure; some roles may require security vetting.

All roles are subject to a medical questionnaire and further medicals when required. No agencies please.