Workplace Coordinator

Mitie; Mount Pleasant; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a Workplace Coordinator to create exceptional first impressions and deliver standout guest experiences. The ideal candidate will have customer service experience, strong interpersonal skills, and attention to detail. You will manage workplace operations to ensure a polished environment and collaborate with various teams to enhance guest satisfaction. This role offers access to industry-leading training and a comprehensive benefits package.

Benefits

Virtual GP access

Salary Finance scheme

Cycle-to-work scheme

Discounts through MiDeals

Qualifications

• 1-2 years' experience in hospitality, luxury retail, corporate concierge, or similar.
• Immaculate personal presentation with confidence.
• Strong communication skills.

Responsibilities

• Greet and register all guests and parcels.
• Conduct twice-daily floor walkarounds.
• Maintain meeting rooms throughout the day.

Skills

Customer service

Interpersonal skills

Attention to detail

Problem-solving

Tools

Outlook

Teams

Visitor booking tools

Job description

Workplace Coordinator – Signature Guest Services

Full-time | Signature Guest Services

Create exceptional first impressions. Shape exceptional experiences.

At Signature, part of Mitie, we go beyond reception, we create spaces where people feel truly welcome. We're on the lookout for a Workplace Coordinator who brings confidence, warmth, and a proactive spirit to the heart of our guest services team.

Based at a prestigious London landmark, you'll be more than a friendly face at the reception desk—you'll be a key presence in shaping how guests, colleagues, and clients experience the space. From curating the look and feel of your surroundings to ensuring seamless day-to-day service, you'll deliver an exceptional experience at every opportunity.

This role is all about attention to detail, pride in presentation, and a genuine desire to create standout moments. If you're someone who thrives in a polished, people-first environment and understands the power of a great first impression, we'd love to hear from you.

What You\'ll Do

• Delivering a professional and personal guest experience. Greet and register all guests and parcels using internal systems, escort visitors to their meetings, and provide a warm, efficient welcome that sets the tone for their entire visit.
• Creating a standout workplace environment. Conduct twice-daily floor walkarounds and workplace inspections to ensure every space is safe, clean, and inviting. Maintain meeting rooms throughout the day so they\'re always ready, well-stocked, and looking their best.
• Managing the details that make a difference. Handle incoming mail and parcels with accuracy and care, keeping everything logged and delivered smoothly.
• Collaborating across service lines. Work closely with cleaning, technical, building management, AV, IT, and events teams to support colleagues and guests—staying one step ahead to deliver a seamless experience. You\'ll play a key role in creating a joined-up, proactive workplace environment by working as #OneMitie.
• Taking ownership of the workplace experience. Log work orders, coordinate services, and support daily operations with pride, precision, and a solutions-focused mindset.

Who You Are

• You\'re naturally people-focused, solutions-driven, and thrive in polished, fast-paced environments. You\'ll bring:
• 1-2 years\' experience in hospitality, luxury retail, corporate concierge, airlines, or similar.
• A positive, can-do mindset with strong interpersonal and communication skills.
• Immaculate personal presentation, with the confidence and warmth of a professional host.
• Tech confidence across Outlook, Teams, Chrome, visitor booking tools, radios/headsets, and tablets.
• Organised, detail-focused, adaptable—and calm under pressure.

Why Join Signature?

• Be part of a purpose-driven company committed to better places and thriving communities.
• Join a diverse, inclusive team who care deeply about people and service.
• Gain access to industry-leading training, mentoring, and development opportunities.
• Work with high-profile clients in environments where standards and people matter.
• Enjoy a market-leading benefits package tailored to your lifestyle:
• Access a virtual GP for you and your household—get expert advice without leaving home.
• Improve financial wellbeing through our Salary Finance scheme, including early access to earned pay and competitive loans.
• Explore a range of flexible benefits via our Choices platform—buy extra holidays, tech, dental plans, or critical illness cover.
• Save with MiDeals—thousands of discounts on high street retailers, gyms, and more.
• Cycle-to-work scheme, enhanced pension contributions, life cover up to four times your salary, save-as-you-earn options, and the Mitie Matching Share Plan.
• Get recognised through Mitie Stars—monthly and annual awards, with a top prize of £10,000.

We know that our success comes from the quality and experience of our people. That\'s why your growth is a top priority. We offer a wide range of learning resources and development opportunities to help you build the career that suits you.

Ready to create a lasting impression? Apply today and bring your personality, passion, and polish to a team redefining the workplace experience.