Workplace Coordinator

Sodexo; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global facilities management company is recruiting a Workplace Coordinator based in Manchester. The successful candidate will enhance the workplace experience while providing excellent service and operational support. Responsibilities include coordinating services and events, ensuring compliance with standards, and acting as the primary contact for clients. Ideal candidates will demonstrate strong customer service, organizational skills, and the ability to work autonomously. This role provides various employee benefits including well-being resources and a pension plan.

Benefits

Mental health support platform

Employee Assistance Program

24-hour virtual GP Service

Discounts Scheme

Mercer Aspire Pension Plan

Learning and development tools

Bike to Work Scheme

Qualifications

• Proven customer service skills, able to anticipate individual needs.
• Highly organized with strong prioritization and planning skills.
• Flexible and self-motivated, able to work autonomously.

Responsibilities

• Deliver an exceptional customer experience in a professional environment.
• Act as a single point of contact for customers and clients.
• Manage and coordinate services and events effectively.

Skills

Strong customer focus

Organizational skills

Attention to detail

Problem-solving

Team player

Tools

MS Office

Job description

40 hours per week
Monday to Friday
£15.38 per hour
Free onsite Parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input isM16 OPU

We are recruiting a Workplace Coordinator to join the Sodexo team, based at UA92, Trafford, Manchester. The successful candidate will be a key client-facing member of the onsite team, responsible for the day-to-day operational delivery of Facilities Management services. You will play an important role in creating a positive workplace experience, providing a consistently professional, welcoming service while adhering to Sodexo policies, standards, and values, and actively promoting the Sodexo brand and company image at all times.

What you'll do:

• Deliver an exceptional customer experience by ensuring a pleasant, clean, safe, and professional environment for all building users
• Act as the single point of contact for customers and clients, demonstrating ownership of issues and delivering timely, effective solutions
• Enforce site rules, standards, and compliance, including Housekeeping, Security, and Health & Safety across all floors
• Manage and coordinate services, including the Housekeeping team, mobile technical teams, local contractors, and liaison with the landlord for wider building maintenance
• Plan, coordinate, and deliver events end to end, including hospitality, lobby host services, and on-site event support

What you bring:

• Strong customer focus with proven customer service skills, able to anticipate individual needs while consistently meeting service levels
• Highly organised with excellent attention to detail, strong prioritisation, planning skills, and a proactive, can‑do attitude
• Flexible, self‑motivated, and able to work autonomously or under pressure in a corporate environment, with sound judgment on when to elevate issues
• Confident in delivering FM services efficiently, with a service‑oriented and innovative approach, and the ability to communicate effectively at all levels
• Strong team player who actively supports a one‑team culture, taking initiative to cover and assist colleagues when required, supported by solid PC skills including MS Office

What we offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and well‑being support.
• An Employee Assistance Program to help with everyday issues or larger problems where you may need additional support, including legal and financial advice and support with work‑related issues or personal issues such as bereavement.
• Access to a 24‑hour virtual GP Service
• The Sodexo Discounts Scheme offers great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan.
• Opportunities to enable colleagues to grow and succeed throughout their careers at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.