Workplace Coordinator

Mitie; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent facilities management firm is seeking a Workplace Coordinator in Birmingham. The ideal candidate will support the Senior Community Manager, ensuring exceptional delivery of workplace services while maintaining high standards of health and safety compliance. Key responsibilities include managing operations, conducting audits, and promoting client satisfaction. This role requires excellent communication skills and a proactive approach, offering a diverse and dynamic work environment.

Qualifications

• Proven experience supporting or supervising workplace or facilities management services.
• Ability to work independently and as part of a team, remaining calm under pressure.
• Familiarity with health & safety compliance and business continuity processes.

Responsibilities

• Support delivery of workplace and housekeeping services with a customer-focused approach.
• Manage day-to-day operations and helpdesk processes.
• Conduct regular floor walks, audits, and health & safety checks.

Skills

Strong customer focus

Excellent interpersonal and communication skills

Attention to detail

Problem-solving and influencing skills

Education

IOSH qualification

National-level qualification in customer service

Job description

Job Overview

As a Workplace Coordinator, you'll support the Senior Community Manager in delivering exceptional workplace and soft services across all functions. This includes front-of-house reception, catering and vending, client services, maintenance, cleaning, records management, print devices, and stationery.

You’ll work closely with the wider workplace team to ensure services meet business objectives, drive efficiency, and deliver a five-star experience. You’ll also contribute to continuous improvement initiatives and uphold standards that protect and enhance the reputation of Mitie and EY.

What We're Looking For

• Proven experience supporting or supervising workplace or facilities management services in a corporate environment.
• Strong customer focus with excellent interpersonal and communication skills.
• Ability to work independently and as part of a team, remaining calm under pressure.
• Organised, professional, and proactive with great attention to detail.
• IOSH qualification desirable.
• Familiarity with health & safety compliance and business continuity processes.
• National-level qualification in customer service desirable.

Key Responsibilities

• Support delivery of workplace and housekeeping services, ensuring a responsive and customer-focused experience.
• Act as the local “eyes and ears” for the workplace team, identifying issues and driving improvements.
• Manage day-to-day operations, including helpdesk processes, resource allocation, and service level monitoring.
• Conduct regular floor walks, audits, and health & safety checks.
• Coordinate inductions, risk assessments, and emergency procedures (fire marshal and first aid duties).
• Maintain accurate records and submit monthly health & safety returns.
• Promote environmental best practices and support sustainability initiatives.
• Ensure compliance with all HSEQ policies and client standards.

Skills & Qualities

• Self-starter with strong problem-solving and influencing skills.
• Excellent verbal and written communication.
• Ability to manage competing priorities and motivate teams.
• Knowledge of workplace operations and health & safety requirements.
• Committed to continuous improvement and client satisfaction.