Workforce Planning and Optimisation Team Leader

SevernTrentLife; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading utility company is seeking a Workforce Planning and Optimisation Team Leader in East Midlands. The role involves overseeing planning and scheduling operations to enhance field service delivery. Candidates should have experience in team leadership, coaching, and performance management. The company offers a collaborative culture alongside competitive benefits such as 28 days holiday and an annual bonus scheme.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Experience in leading and managing teams effectively.
• Ability to coach and develop front-line Planners and Schedulers.
• Technical expertise in dispatch and performance management.

Responsibilities

• Lead daily planning and scheduling operations for field service delivery.
• Monitor KPIs and support continuous improvement initiatives.
• Produce monthly performance reports and forecasts.

Skills

Coaching

Performance management

Stakeholder engagement

Data analysis

Tools

Salesforce

SAP ESS/MSS

Power BI

Microsoft Teams

Job description

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

Do you thrive on driving performance, fine-tuning processes, and helping teams grow? As our Workforce Planning and Optimisation Team Leader you will be responsible for overseeing daily planning and scheduling operations to support efficient field service delivery.

You’ll be the go-to for smart scheduling, slick performance, and spotting risks before they show up. With a mix of coaching, data-driven decision-making, and hands-on leadership, this role is all about driving results and lifting your team to new heights.

You'll be based in Pride Park, Derby and will work Monday – Friday between the hours of 7am and 4pm.

Key responsibilities include:

• Operational Leadership: Leading a team to deliver high-quality outputs and continuous improvement.
• Performance Management: Monitoring KPIs like abandon rate, schedule fill, utilisation, and dispatch hygiene.
• Team Development: Coaching staff, conducting 1:1s, managing underperformance, and supporting succession planning.
• Stakeholder Engagement: Producing monthly performance reports and forecasts to align plans with demand and capacity.
• Workload Oversight: Maintaining visibility of work in progress and proactively addressing risks.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

The ideal candidate will be an experienced people manager with a passion for developing front-line Planners and Schedulers, fostering a collaborative and high-performing team culture.

You will be skilled in coaching and performance management, with the ability to balance workload demands and resource availability to ensure optimal service delivery.

Strong stakeholder engagement is essential, as you’ll be the key point of contact for operational planning queries and performance updates.

You’ll bring technical expertise in dispatch, jeopardy, and alarm management, and be confident using tools such as Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.