Work Area Manager (Late Shift)

Royal Mail Group; Hounslow; On-site; GBP 39,000 - 42,000; Full time

Job summary

A leading postal service provider in the UK is seeking a Work Area Manager for their late shift. This role involves overseeing the daily operations of a busy mail centre and leading a dedicated team to meet operational targets. The ideal candidate will possess strong leadership skills and a focus on customer service, resilience, and a drive for improvement. This position offers a competitive salary with benefits including a bonus and generous leave allowance.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Flexible and able to work under pressure.
• Excellent leadership and communication skills.
• Proven experience in managing teams.

Responsibilities

• Lead a team of employees and hold regular meetings.
• Champion health and safety and identify areas for improvement.
• Support Shift Manager and meet all operational targets.

Skills

Leadership

Communication

Resilience

Customer Service

Adaptability

Job description

Overview

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Work Area Manager (Late Shift)

Salary £39,069 - £41,982 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme

Employment Full time, Permanent

Location Jubilee Mail Centre, Godfrey Way, Hounslow, TW4 5XX

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Shift patterns Monday to Friday, Hours between 13:48 - 22:00, flexibility is required due to operational needs.

Responsibilities

• Lead a dedicated team of full and part time employees, hold regular one to one and team meetings, and review the area\'s performance and plans on a daily basis.
• Champion health and safety initiatives, increase efficiency, and identify areas of improvement.
• Support the Shift Manager and provide a high quality of service to customers; ensure all operational targets are met.
• Line management of the team: manage sickness absence, attendance, training and development; participate in continuous improvement programs.

Qualifications and experience

• Flexible, able to work under pressure, with excellent leadership and communication skills.
• Evidence on CV of the following focus areas: Leadership, People, Resilience, Achievement, Improvement, Customer Centric.
• Leadership Focus: Creates positive energy, implements strategy, communicates effectively, recognises high performers.
• People Focus: Values diversity and inclusion, delegates, coaches, empowers, develops talent, collaborates, understands others\' needs.
• Resilience Focus: Approachable, adaptable to new challenges, communicates regularly, handles ambiguity, remains positive under pressure.
• Achievement Focus: Sets standards of excellence, coaches teams, holds others accountable, delivers results.
• Improvement Focus: Drives transformation, reduces costs, embraces new processes, delivers value for customers.
• Customer Centric Focus: Builds a customer-first culture, seeks ways to improve the customer experience, monitors customer service goals.

Application process

If you are interested in applying, please complete your application online and submit your current CV.

Assessment

The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise on the day.

Job reference number 329547

About Royal Mail

Royal Mail connects companies, customers and communities across the country, delivering a universal postal service. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and encourage applications from the Armed Forces community. If you require any adjustments during the hiring process, discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please visit: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Thursday 9th October. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: Week commencing 13th October
Interviews expected: Late October

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