Windows Support Engineer

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 31,000 - 41,000; Full time

Job summary

A leading investment platform is seeking a Windows Support Engineer based in Bristol. The successful candidate will support Windows platforms, focusing on Microsoft technologies while also providing secondary support for Linux systems. Ideal candidates will possess experience in an enterprise environment and familiarity with Active Directory. This permanent role offers a flexible hybrid working pattern and a competitive salary ranging from £31,000 to £41,000, along with various employee benefits.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Qualifications

• Experience working in an enterprise environment supporting Microsoft technologies.
• Active Directory administration experience is required.
• Experience managing risk and technical documentation.

Responsibilities

• Support the Windows platforms and services for Client Facing Infrastructure.
• Troubleshoot failures and respond to security incidents.
• Provide technical feedback aligned with business objectives.

Skills

Methodical thinker

Problem solver

Strong communication abilities

Collaborative mindset

Good attention to detail

Tools

Active Directory

VMWare

PowerShell

Job description

Excited to grow your career?

Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the role

We are on a journey towards a full hybrid cloud, using VMWare and AWS. Due to an internal promotion, we have an opportunity for a Windows Support Engineer to be part of the team supporting the Client Facing services running on Microsoft Windows and Linux servers. You will join a team accountable for implementing continuous improvement, keeping our systems secure and delivering projects as part of the Infrastructure Services team.

The Windows Support Engineer role is accountable for supporting our Microsoft estate, leveraging the latest technologies to enable our colleagues to work efficiently and securely.

An ideal candidate will have a strong Microsoft background with a willingness to broaden their skillset in the Linux domain.

What you'll be doing

As a Windows Support Engineer, you will be working in the Hybrid Cloud Infrastructure Support Team and will be responsible for supporting the Windows platforms and services for our Client Facing Infrastructure.

• Working as part of a team of high performing technology specialists, accountable for technical leadership across all client facing servers in our hybrid cloud data centres.
• Supporting the Enterprise technologies that provide Mission Critical services to our internal business and customer facing systems including participation in the on call rota
• Primary support of the Microsoft servers that provide Mission Critical services to all client facing systems, providing them as a service to other IT teams
• Secondary support of the Centos and Red Hat Linux estate, as supported by the wider team. Current Linux skills not essential.
• Providing technical feedback, on Infrastructure strategies, aligned with business objectives across all technologies in scope for this team.
• Operating processes to ensure performance, capacity and availability are managed effectively.

As a Windows Support Engineer, within your SME technology remit, you will be responsible for:

• Being the technical escalation point for Incident/ Major Incident and Problem Management
• The ongoing management and optimisation of monitoring and alerting services
• Technical approval for Change Management procedures to support impact analysis and provide governance on changes requested by the team
• Creating and owning components of the technology roadmap and infrastructure architecture strategy
• Creating and managing Technical IT documentation, including standards, policies and processes
• Work collaboratively to deliver projects in a timely and organised manner
• Seek innovative solutions, improvements, enhancements and automation wherever possible
• Troubleshooting of failures and responding to security incidents
• Occasional out of hours work for updates, incidents and fixes is expected and remunerated
• Monitor and manage the escalations queue to ensure service requests and incidents across the Microsoft estate are dealt with in a timely manner

About you

Desirable experience

• Experience working in an Enterprise environment supporting Microsoft Technologies
• Active Directory administration
• System monitoring e.g. Sentinel, Opsview, Nagios
• Experience of working with mission critical infrastructure
• Working in a change control environment
• Technical Documentation
• Experience of managing risk

Desirable knowledge

• Active Directory
• Scripting languages such as PowerShell
• VMWare administration and support

Desirable skills

• Methodical thinker, problem solver
• Strong communication and interpersonal abilities
• Collaborative, keen to share knowledge
• Organised, works to and meets deadlines
• Good attention to detail
• Ability to effectively manage own workload

Interview process

This will be a one-stage interview process, consisting of an introductory conversation and competency and behavioural based interview.

Working Schedule

We are looking for a Windows Support Engineer to join our team, based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office.

Salary

This role is offering circa £31,000-£41,000 dependent upon experience

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.