Windows 11 Service Desk Analyst – Post-Migration Expert

Methods; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading tech services firm in the UK is hiring a Service Desk Analyst to manage problem resolutions and ensure high-quality support for customers. The ideal candidate will have experience in Windows 11 migration, Active Directory troubleshooting, and strong customer service skills. Responsibilities include addressing customer queries promptly, maintaining records, and contributing to knowledge bases. This role is crucial for maintaining SLAs and delivering excellent technical support.

Qualifications

• Minimum 2 years of service desk experience required.
• Experience with Windows Rollout/Post Migration is essential.

Responsibilities

• Provide high-quality support to internal and external customers.
• Maintain accurate records of customer interactions.
• Respond to proactive monitoring alerts to meet SLAs.
• Contribute to knowledge bases and attend customer meetings.

Skills

Windows 11 Migration Support

Active Directory & Entra ID troubleshooting

Microsoft Intune compliance checks

Remote Support Tools

Microsoft Teams troubleshooting

Exchange Online & AD Groups support

Shared Drives & Permissions troubleshooting

Microsoft Apps & Company Portal

BitLocker & MFA Recovery

Zscaler troubleshooting

OneDrive Sync troubleshooting

ServiceNow ticket triage

Customer Service skills

Job description

A leading tech services firm in the UK is hiring a Service Desk Analyst to manage problem resolutions and ensure high-quality support for customers. The ideal candidate will have experience in Windows 11 migration, Active Directory troubleshooting, and strong customer service skills. Responsibilities include addressing customer queries promptly, maintaining records, and contributing to knowledge bases. This role is crucial for maintaining SLAs and delivering excellent technical support.