Wills Admin & Customer Care Advisor | Great Benefits

CONNELLS GROUP; Hastings; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK estate agency seeks a Customer Service Advisor to support its Will drafting team. Key responsibilities include logging clients, processing payments, and maintaining accurate records. The ideal candidate will have strong IT skills, a professional telephone manner, and the ability to multitask effectively. Company benefits include discounts on services, employee assistance programs, and a pension scheme. Applications are encouraged from diverse candidates, ensuring an inclusive work environment.

Benefits

Perks at Work – Discounts on products and services

Access to Employee Assistance Programme

Option to purchase additional holiday

Company Pension and death in service

Cycle to work scheme

Qualifications

• Proficient in IT skills including Outlook, Word, and Excel.
• Strong professional telephone skills.
• Ability to effectively manage and prioritise workload.
• High attention to detail and organisational skills.

Responsibilities

• Log new clients and matters into systems accurately.
• Maintain accurate records and notes.
• Process payments and handle incoming calls professionally.
• Manage Wills processing and client files.

Skills

Proficient IT - using Outlook, Word and Excel

Professional and confident telephone manner

Ability to prioritise tasks

Good organisational skills

Excellent multitasking abilities

Strong team player

Attention to detail

Excellent written and oral communication skills

Job description

A leading UK estate agency seeks a Customer Service Advisor to support its Will drafting team. Key responsibilities include logging clients, processing payments, and maintaining accurate records. The ideal candidate will have strong IT skills, a professional telephone manner, and the ability to multitask effectively. Company benefits include discounts on services, employee assistance programs, and a pension scheme. Applications are encouraged from diverse candidates, ensuring an inclusive work environment.