Welsh-Speaking Customer Information Advisor (Part-Time)

Conwy County Borough Council; Conwy; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government authority in Conwy is seeking a Customer Information Assistant to provide exceptional service to customers. The role involves handling enquiries from residents and visitors by phone and in person. Candidates must have NVQ level 2 education, ICT skills, and should be fluent in Welsh. This part-time position offers an opportunity to join a dedicated team committed to excellent public service.

Qualifications

• Candidates should have a good standard of education to NVQ level 2 (or equivalent).
• Good ICT skills are required.
• Ability to converse at ease with customers in Welsh is essential.

Responsibilities

• Handle a high volume of enquiries from residents and visitors.
• Provide an accurate information and assistance service.
• Manage enquiries efficiently and sensitively.

Skills

Excellent communication skills

Ability to listen and empathise

Good ICT skills

Fluency in Welsh

Education

Good standard of education to NVQ level 2 or equivalent

Job description

A local government authority in Conwy is seeking a Customer Information Assistant to provide exceptional service to customers. The role involves handling enquiries from residents and visitors by phone and in person. Candidates must have NVQ level 2 education, ICT skills, and should be fluent in Welsh. This part-time position offers an opportunity to join a dedicated team committed to excellent public service.