Welfare Rights Team Lead

We Manage Jobs(WMJobs); Oldbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in the UK is seeking a Welfare Rights Team Leader to lead a team delivering high-quality welfare benefits advice. You will supervise and support Welfare Rights Advisors, ensuring effective case management and advocacy for clients. The successful candidate will have substantial experience in welfare benefits and strong knowledge of social security law, alongside excellent communication and leadership skills. This position offers an opportunity to make a significant impact within the community.

Qualifications

• Substantial experience delivering Welfare Benefits Advice across a range of benefits.
• Strong working knowledge of social security law and procedures.
• Experience in coaching, training, and mentoring.

Responsibilities

• Lead, supervise and support a team of Welfare Rights Advisors.
• Ensure the delivery of high-quality welfare benefits advice.
• Oversee complex cases including mandatory reconsiderations and appeals.

Skills

Leadership skills

Communication skills

Organizational skills

Knowledge of social security law

Education

GCSEs A-C including English and Mathematics

Professional qualification in Management

Job description

We are looking for an experienced and motivated Welfare Rights Team Leader to support the Operations Manager to lead develop and support a large team delivering high quality welfare benefits advice and advocacy.

You will play a key role in ensuring residents/clients receive accurate, timely and effective support to maximise income and challenge incorrect decisions.

You will proactively work in partnership with relevant Council Services and external partners, agencies, including the voluntary sector with the aim to deliver sustainable outcomes for residents by supporting the Council’s Financial and Digital Inclusion, Anti-Poverty, Sustainability, Early Help, Safeguarding priorities and strategies. To lead on household income maximisation and employability initiatives on behalf of the residents and the Council.

This is an excellent opportunity for an experienced Welfare Rights Officer who is ready to take the next step to leadership, or for an existing team leader seeking a new challenge.

You will be expected to:

• Lead, supervise and support a team of Welfare Rights Advisors
• Ensure the delivery of high-quality welfare benefits advice, casework and representation
• Oversee complex cases, including mandatory reconsiderations, appeals and tribunals
• Monitor performances, caseloads and outcomes to meet service targets
• Provide coaching, training, mentoring and quality assurance to develop staff skills
• Have substantial experience delivering Welfare Benefits Advice across a range of benefits and keep up to date with welfare benefits legislation
• Strong working knowledge of social security law and procedures
• Excellent communication, organisational and leadership skills

You will need to be:

• Educated to GCSE level, Grades A to C, must include English Language and Mathematics, or an equivalent qualification.
• An appropriate professional qualification in Management, Welfare Advice Provision, Budgeting Skills would be an advantage but is not essential.

Closing date : Friday 6th February 2026

For an informal discussion, please contact Samantha Creary on [e-mail]

To apply please download the attached application at the bottom of the advert and return to: [e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

To find out more about our One Team Framework: Values and Behaviours.

Additional information can be found at https://www.sandwell.gov.uk/WeAreSandwell/council/story