Welfare Officer

DCV Technologies Limited; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading service provider in East Sussex is seeking a Welfare Officer to deliver advice and safeguarding support to service users. The role includes managing a caseload, conducting welfare checks, and ensuring health and safety standards. Ideal candidates will have experience in similar roles, strong communication skills, and the ability to work both independently and in a team. The position offers a competitive salary and attractive benefits, including annual leave and a pension scheme.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

Employee Assistance Programme

Qualifications

• Full UK driving licence required due to the location.
• Empathetic, adaptable, and resilient.
• Able to work independently and as part of a team.

Responsibilities

• Manage a caseload of Service Users within the Initial Accommodation estate.
• Conduct regular visits and report incidents.
• Ensure timely Move on of Service Users before the final payment date.

Skills

Experience as a Welfare Officer or similar role

Awareness of diverse cultures

Problem-solving skills

Communication skills

Organised with effective planning abilities

Job description

Job Title : Welfare Officer Location : East Sussex (site based) Salary : £28,000-£35,000 Hours : 48 hours per week (mix of day and night shifts, 12-hour shifts) Contract Type : Fixed Term Contract 12 months Purpose of the Role : The Welfare Officer is responsible for delivering direct advice and safeguarding support to service users on site.

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

The site provides safe, temporary accommodation for all service users.

Managing an assigned caseload, the Welfare Officer conducts room checks, maintains accurate records, updates relevant systems, and follows company procedures at all times.

Key Responsibilities : Manage a caseload of Service Users within the Initial Accommodation estate.

Provide guidance and signposting to essential services, including doctors, shops, and support agencies.

Conduct regular visits, report incidents, absconders, and any Service User concerns.

Ensure timely Move on of Service Users before the final payment date.

Arrange initial transport for Service Users to accommodation or relocation as needed.

Maintain health and safety standards for Service Users at all times.

Perform regular welfare checks on Service Users and accommodation sites.

Manage a property portfolio, ensuring proper maintenance of Initial Accommodation properties and hotels.

Conduct monthly inspections, report defects, and arrange repairs / replacements in line with inventory procedures.

Recommend relocations or property terminations to optimise portfolio and void management.

Required Skills : Experience as a Welfare Officer or similar role.

Awareness of diverse cultures and backgrounds.

Empathetic, adaptable, and resilient.

Strong problem-solving and communication skills.

Well-organised with effective planning abilities.

Able to work independently and as part of a team.

Full UK driving licence required due to the location of the site.

Benefits : 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate must undergo a DBS check and Counter Terrorism Clearance (CTC) as part of the roles requirements.

Please contact Senal Fernando on to learn more, or submit your application today.