Welfare Officer

Fundacion Nuestros Hijos; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading welfare support organization is seeking a Welfare Officer to provide essential advice and safeguard support for Service Users in Wethersfield. The ideal candidate will manage a caseload, conduct inspections, and ensure health and safety standards. This permanent position offers a competitive salary, generous leave package, and numerous employee benefits. Interested applicants should be prepared for a DBS check and Counter Terrorism Clearance alongside the application process.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

Employee Assistance Programme

Referral scheme

Laptop, phone, and other equipment as needed

Employee Assistance Programme

Referral scheme

Qualifications

• Experience in a welfare support role is essential.
• Must be adaptable and sensitive to various cultural backgrounds.
• Excellent communication and planning skills are required.

Responsibilities

• Manage a caseload of Service Users within the Initial Accommodation estate.
• Provide guidance and signposting to essential services.
• Conduct regular visits and report any incidents or concerns.
• Ensure timely Move on of Service Users.
• Maintain health and safety standards for Service Users.
• Conduct monthly property inspections and arrange repairs.
• Perform regular welfare checks on Service Users.
• Manage a property portfolio and ensure proper maintenance.
• Conduct monthly inspections and report defects.
• Recommend relocations to optimise portfolio management.

Skills

Experience as a Welfare Officer or similar role

Awareness of diverse cultures and backgrounds

Empathetic, adaptable, and resilient

Strong problem-solving and communication skills

Well-organised with effective planning abilities

Able to work independently and as part of a team

Job description

Job Title: Welfare Officer

Location: Wethersfield

Salary: £28,000-£35,000

Hours: 48 hours per week, with 12-hour shifts rotating between days and nights. Day shift 7am-7pm and night shift 7pm-7am

Contract Type: Permanent

Purpose Of The Role

The Welfare Officer at Wethersfield provides direct advice and safeguarding support to Service Users onsite.

Wethersfield's primary function is to offer temporary, safe accommodation for Service Users.

Managing an assigned caseload, the Welfare Officer conducts room inspections, maintains accurate records, updates systems, and ensures compliance with company procedures at all times.

Key Responsibilities

• Manage a caseload of Service Users within the Initial Accommodation estate.
• Provide guidance and signposting to essential services, including doctors, shops, and support agencies.
• Conduct regular visits, report incidents, absconders, and any Service User concerns.
• Ensure timely Move on of Service Users before the final payment date.
• Arrange initial transport for Service Users to accommodation or relocation as needed.
• Maintain health and safety standards for Service Users at all times.
• Perform regular welfare checks on Service Users and accommodation sites.
• Manage a property portfolio, ensuring proper maintenance of Initial Accommodation properties and hotels.
• Conduct monthly inspections, report defects, and arrange repairs/replacements in line with inventory procedures.
• Recommend relocations or property terminations to optimise portfolio and void management.

Required Skills

• Experience as a Welfare Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well‑organised with effective planning abilities.
• Able to work independently and as part of a team.

Benefits

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate must undergo a DBS check and Counter Terrorism Clearance (CTC) as part of the roles requirements.

Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.