Welcome Host - Coventry - Talent Bank

Avanti West Coast; Coventry; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading transport service is looking for Welcome Hosts in Coventry to deliver top-notch customer service and ensure safety at the station. Successful candidates will enjoy various benefits, including free travel on Avanti West Coast for themselves and dependents, a final salary pension, and 30 days of holiday that increases with service. This vital role requires a passion for helping others and effective communication skills to assist customers' needs. Join the team to make a genuine difference in the community.

Benefits

Final salary pension

Free travel for Employee/Spouse/Partner/Dependents

75% off leisure travel with other operators

30 days holiday increasing with service

10 free journeys on other First Group Train Operators

Qualifications

• Passion for delivering excellent customer service.
• Ability to communicate effectively with teams.
• Willingness to assist customers with their travel needs.

Responsibilities

• Provide a safe and friendly journey for customers.
• Assist customers during service disruptions and emergencies.
• Empowerment to find solutions for customer problems.

Skills

Customer service skills

Effective communication

Problem-solving

Safety awareness

Job description

Posted 14 December 2025 Salary £31,724 after training Location Coventry Job type Various Reference 037253 Job Function Stations Team

Welcome Hosts for our Coventry Talent Bank

Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?

Then THIS is THE opportunity for YOU! Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Welcome Hosts are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.

Essential Responsibilities

• Working with the On Board and Station teams to provide our Customers with a safe, relaxing journey in a welcoming, friendly and professional way.
• Communicate effectively with On Board and Stations teams to create an amazing customer experience whilst being safe, always ensuring your own personal safety and that of others at all times.
• Assist customers with their travel needs, ensuring concise and accurate information is provided.
• Assist in duties at times of service disruption and emergencies ensuring that appropriate advice is relayed to customers.
• Provide assistance and information to customers using your initiative and empowerment when finding solutions to customers and other people's problems.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

If this opportunity excites you then we want to hear from you! Take a look at the Role Profile and apply now to join our team and make a difference at Avanti West Coast.

Apply now to join our team and make a difference at Avanti West Coast. All training will be provided!

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard. When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better. We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

• Passionate – We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
• Committed – We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
• Integrity – We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
• Ambitious – We strive to be the best and are curious to new ways of working within our business and the wider industry.
• Authentic – We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.

Please upload a CV with your application.

We reserve the right to withdraw this advert at any time due to high volumes of applications.