Web Content Editor

Guidant Global; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking a Web Content Editor who will play a crucial role in delivering high-quality, user-centered digital content. This position requires strong communication skills and significant experience in website management. The candidate will collaborate across teams to ensure content accuracy and accessibility while adhering to relevant guidelines. Additionally, the role involves content editing, stakeholder management, and maintaining web standards, making it an exciting opportunity for those looking to enhance their digital communication skills.

Qualifications

• Significant experience in a similar role.
• Ability to analyse web data and prioritise workload.
• Strong planning, risk management and delivery skills.

Responsibilities

• Edit, curate and maintain content across the Council's website.
• Support the Communications team with content for the intranet and social media.
• Ensure compliance with GDPR and Local Authority Publication Codes.

Skills

Excellent written and verbal communication skills

Strong customer focus and attention to detail

Knowledge of website management, content design and UX

Experience with HTML, CSS, XML, CMS platforms and web tools

Strong understanding of accessibility, usability and analytics

Ability to work autonomously and collaboratively

Confident translating technical issues for non-technical users

Education

Minimum 5 GCSEs (Grades A-C) including Maths and English

Job description

Job Title: Web Content Editor

Department: Customer Delivery

Service Area: Customer Experience

Grade: TBC

Reports to: Digital Production Manager

Job Purpose

The Web Content Editor plays a key role within Web Services, supporting the delivery of high-quality, accessible and user-centred digital content. Working closely with teams across the Council, the post holder is responsible for editing, maintaining and improving website content to ensure it is accurate, consistent, up to date and compliant with Website Content Accessibility Guidelines (WCAG) Level AA.

The role involves proofreading content prior to publication and ensuring information is presented clearly, in the right place and at the right time, to support an excellent customer experience.

Key Responsibilities

Reporting to the Digital Production Manager, the post holder will:

• Edit, curate and maintain content across the Council's website
• Work collaboratively with stakeholders to ensure content is evidence-based, user-centred and continually optimised
• Support the Communications team with content for the intranet and social media
• Provide guidance and support to content owners to ensure content is accessible, relevant, consistent and easy to understand
• Maintain content standards, including accessibility, security, risk and reputational exposure
• Identify and escalate technical issues to appropriate internal teams
• Ensure compliance with GDPR, Local Authority Publication Codes and relevant legislation
• Promote the value of content design and coach colleagues on best practice
• Maintain up-to-date knowledge of digital communications and audience engagement

Duties

• Plan and update content work with the Digital Production Manager
• Monitor website performance and analytics, taking corrective action where required
• Fix broken links and errors; proofread and edit content for grammar and clarity
• Log and monitor bugs to minimise impact on users
• Act as a subject matter expert for Drupal CMS and related tools
• Liaise with third-party suppliers
• Maintain website look and feel in line with corporate standards
• Respond to content enquiries and complaints within SLA
• Support digital projects, business cases, reporting and risk logs
• Support the creation of new websites and microsites
• Ensure equality, diversity and inclusion principles are embedded
• Maintain professional development and technical skills
• Comply with GDPR, FOI, PECR and Information Security standards

Selection Criteria

Equal Opportunities: Commitment to equality, customer care and inclusive service delivery.

Qualifications (Essential): Minimum 5 GCSEs (Grades A-C) including Maths and English

Skills & Experience (Essential):

• Significant experience in a similar role
• Excellent written and verbal communication skills
• Strong customer focus and attention to detail
• Knowledge of website management, content design and UX
• Experience with HTML, CSS, XML, CMS platforms and web tools
• Strong understanding of accessibility, usability and analytics
• Experience managing stakeholders and external suppliers
• Ability to analyse web data and prioritise workload
• Confident translating technical issues for non-technical users
• Ability to work autonomously and collaboratively
• Strong planning, risk management and delivery skills

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.