Waterlink Scheduler

South East Water; Ditton; On-site; GBP 26,000 - 29,000; Full time

Job summary

A regional water utility company is seeking a Waterlink Scheduler to coordinate customers and field teams for timely completion of work. Responsibilities include scheduling appointments, managing workloads for staff and contractors, and preparing work packs. The ideal candidate should have strong organizational skills, customer service experience, and knowledge of relevant tools like Maximo. This role offers a competitive compensation package of £26,392.50 - £28,427.50 per annum.

Benefits

Stakeholder pension scheme with up to 10% employer contribution

5 weeks holiday plus bank holidays

Flexible annual leave policy

Paid volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing related benefits

Qualifications

• Legal right to work in the UK; background, identity, and employment checks may be required.
• Previous scheduling experience.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate works with customers, ensuring they are kept up to date.
• Assign field staff work based on operational requirements.
• Prepare daily work information packs for contractors.

Skills

Strong organisational skills

Customer service skills

Communication skills

Education

GCSE Maths and English at Grade 4/C (or equivalent)

NVQ Level 2 in Customer Service/Business Administration

Tools

Maximo

Business Objects

Hi affinity GIS/Geofield

Job description

Overview

As a Waterlink Scheduler, you'll coordinate with customers and field teams to ensure the timely completion of work. This includes scheduling appointments, managing workloads for field staff and contractors, and preparing daily work packs. You will organize and close out street-work notices to meet deadlines and avoid financial penalties, liaise with internal departments and plumbers to address customer needs and resolve complaints, and monitor operational workloads using various systems. You will also report on performance metrics related to highways, commercial conversion, and new connections.

Responsibilities

• Coordinate works with customers, ensuring they are kept up to date with any changes or variations.
• Assign field staff work based on operational and commercial requirements, work priorities, and team workloads.
• Prepare daily work information packs for contractors, gangs, and plumbers.
• Maintain up-to-date scheduling tools with team briefs, training, annual leave, and accurate schedules of customer appointments and resource management.
• Organise reinstatement to meet deadlines set by customers and street-works notices.
• Arrange and close street-work notices in line with highway requirements to prevent financial penalties.
• Liaise with field teams and plumbers to ensure customers’ needs are met.
• Ensure required plant and street-works notices are in place.
• Report on operational and commercial requirements including highways performance (FPN, defects, Sec 74), commercial conversion, CSL, and new connection performance and KPIs.
• Liaise with South East Water departments to provide operational information, work progress, and details to help resolve customer complaints.
• Utilise Maximo start centres and reports to monitor and manage workloads, updating and correcting work orders as required.
• Use information and resources to keep skills and knowledge up to date and continuously developed.
• Work as part of the Waterlink team to meet targets and objectives by supporting other areas of the department when required.

Qualifications and Requirements

• Achieved GCSE Maths and English at Grade 4/C (or equivalent).
• Strong organisational and communication skills; ability to work as part of a team under pressure in a fast-paced environment.
• Strong customer service skills.
• Operational background with knowledge of Maximo, Business Objects, Hi affinity GIS/Geofield; NVQ Level 2 or above in Customer Service/Business Administration and/or a recognized management qualification (e.g., ILM).
• Previous scheduling experience.
• Legal right to work in the UK; background, identity, and employment checks may be required.

Benefits

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What to Expect from Recruitment

To apply for this position, please submit your CV on our careers website. You must have the legal right to work in the UK when you begin employment with South East Water. You will need to pass background, identity, and employment referencing checks as part of the employment offer. Recruitment agencies are asked to refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged.

Compensation package: £26,392.50 - £28,427.50 p.a. (dependent on experience)