Water Supply Interruptions (SI) Coordinator

idibu; Newbury; On-site; GBP 33,000 - 43,000; Full time

Job summary

A leading water service provider in the Thames Valley area seeks a Supply Interruptions Coordinator to manage customer water supply during emergency situations. The role involves supporting on-site responses, coordinating restoration efforts, and maintaining effective communication with both teams and customers. Ideal candidates will have experience in public-facing roles and hold a full UK driving licence. This position offers a competitive salary and various benefits, including gym memberships and enhanced parental leave.

Benefits

Company van and fuel card

GymPass for fitness access

WeCare health services

Generous paternity leave

Enhanced maternity leave

Contributory pension scheme

Personal medical assessments

Qualifications

• Background in public facing incident resolution roles.
• Military, paramedic or emergency response experience is a plus.
• Ability to remain calm in high-paced situations.
• Confidence in coordinating multiple teams.
• Excellent communication skills for customer interaction.
• Comfortable with mobile IT devices.
• Flexible to work rotating shifts.
• Full UK driving licence required.

Responsibilities

• Support on-site response during burst mains and repairs.
• Manage flow and pressure using valves and hydrants.
• Coordinate real-time restoration efforts with field teams.
• Plan and manage tankering operations.
• Make informed decisions to improve incident response.
• Capture accurate site data for reviews.
• Perform proactive maintenance when not responding to incidents.

Skills

Public facing incident resolutions

Calmness under pressure

Leading and coordinating teams

Customer communication

Mobile IT proficiency

Job description

Overview

Supply Interruptions (SI) Coordinator – Thames Water

Location: Base location will be flexible across the Thames Valley & Home Counties area.

This role involves travel across your region, so a full UK Driving licence is required, and company van is provided.

Working Hours: First 6 months on standard day shifts after 6 months you will go on to shift work (12-hour shifts: 9am–9pm & 9pm–9am; working 14 days out of 42 on a rolling 6-week pattern).

As an SI Coordinator, you’ll be at the forefront of Thames Water’s response to Supply Interruption incidents. You’ll take ownership of restoring or maintaining customer water supply during emergency bursts or large-scale planned repairs, working closely with both field and control teams to ensure the best possible outcomes for customers. Your role is vital in reducing the duration and impact of supply interruptions.

What you'll be doing as a Supply Interruptions Coordinator

• Support on-site response during burst mains and high-impact repairs to restore or maintain the customer water supply.
• Operate valves, hydrants, and deploy mobile equipment to manage flow and pressure.
• Work closely with field teams and the Network Management Centre to coordinate real-time restoration efforts.
• Plan and manage tankering and infusion operations to reduce supply disruption.
• Make quick, informed decisions to minimise customer impact and improve incident response.
• Capture accurate site data and support incident reviews to drive continuous improvement.
• Carry out proactive maintenance and asset checks when not responding to incidents, improving network resilience.

Essential criteria

• This role would suit someone with a background in working in public facing incident resolutions.
• You may have a military, paramedic/emergency response or police background.
• You will have the ability to remain calm under pressure in high-paced, time-sensitive environments.
• Confident in leading and coordinating across multiple teams.
• Ability to communicate to our customers in a constructive and positive way.
• Comfortable using mobile IT devices for reporting and updates.
• Flexible to work a rotating shift pattern, including nights and weekends.
• Full UK driving licence.

What’s in it for you?

• Offering a salary between £33,000 & £43,000 per annum, depending on skills and experience.
• Company van and a fuel card (company use only), PPE and tools are provided.
• GymPass is a free fitness plan and access to several well-being apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare, a variety of health and well-being services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.