Water Projects — Customer Experience Liaison

Cappagh; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading civil engineering company in the UK is seeking a Customer Liaison Officer to support clean water projects. The role involves being the primary contact for customers, managing queries, and ensuring effective communication between project teams and the community. Ideal candidates will have strong customer service skills and experience in community engagement. Opportunities for career progression and ongoing training are provided.

Qualifications

• Experience in a customer-facing or community engagement role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Act as the primary point of contact for customer queries and feedback.
• Communicate project information and manage disruptions proactively.
• Attend community meetings to represent Cappagh Contractors.

Skills

Customer service skills

Active listening

Problem-solving

Organisational skills

IT literacy (MS Office)

Education

GCSEs in English and Maths

Further education in customer service or community engagement

Job description

A leading civil engineering company in the UK is seeking a Customer Liaison Officer to support clean water projects. The role involves being the primary contact for customers, managing queries, and ensuring effective communication between project teams and the community. Ideal candidates will have strong customer service skills and experience in community engagement. Opportunities for career progression and ongoing training are provided.