Warranty Controller

Octane Recruitment Careers; Grays; On-site; GBP 30,000 - 35,000; Full time

Job summary

An automotive recruitment agency is seeking a Warranty Controller to manage the warranty claims process. The role requires strong organizational skills to oversee submissions and approvals while ensuring documentation accuracy. Candidates should have a focus on detail and experience liaising with technical teams. The position offers a salary of £30,000 with on-target earnings of £35,000. Join the team to help enhance customer satisfaction and maintain operational standards.

Qualifications

• Experience in managing warranty claims is preferred.
• Detail-oriented with a passion for automotive excellence.
• Ability to liaise effectively with technical teams.

Responsibilities

• Oversee the full warranty process from claim submission to approval.
• Audit and monitor claims for compliance with standards.
• Produce reports on claim status and trends.

Skills

Organisational skills

Attention to detail

Knowledge of warranty procedures

Job description

Warranty Controller

Location : Grays

Salary : £30,000 OTE £35,000

Are you an organised, detail-driven professional with a passion for accuracy and automotive excellence?

Were looking for a Warranty Controller to join our team and play a crucial role in managing warranty claims, ensuring smooth processes, and maximising customer satisfaction.

About the Role

As a Warranty Controller, youll be responsible for overseeing the full warranty processfrom claim submission to final approval. Youll ensure all documentation is accurate, compliant, and submitted within required timescales. Working closely with service, parts, and manufacturers, youll help maintain strong operational standards while protecting profitability.

Key Responsibilities

• Process and submit warranty claims efficiently and accurately
• Audit, review, and monitor claims to ensure compliance with manufacturer standards
• Maintain up-to-date knowledge of warranty procedures and policies
• Liaise with workshop technicians and service teams to gather supporting information
• Resolve rejected claims and chase outstanding credits
• Produce regular reports on claim status, trends, and recoveries
• Ensure all warranty paperwork is filed, tracked, and managed correctly

What Were Looking For

Previous experience as...