Warehouse Team Leader

ao.com; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading electrical retailer in Crewe is seeking a Team Leader to oversee warehouse operations. You will be responsible for task allocation, maintaining safety and compliance, and supporting team welfare. Ideal candidates have previous logistics experience and strong leadership skills. This position includes a variety of benefits including 24 days of holiday, pension contributions, and wellness support.

Benefits

24 days holiday

5% pension contribution

Discounted gym membership

Exclusive discounts across product range

Enhanced family leave

Qualifications

• Experience in managing fluctuating workloads.
• Comfortable meeting KPIs such as damage and non-picks.

Responsibilities

• Allocate daily tasks and monitor progress.
• Complete accurate incident reporting.
• Provide administrative support for stock management.
• Investigate and resolve operational issues.
• Oversee housekeeping and safety standards.
• Conduct Health & Safety walkarounds.

Skills

Strong understanding of warehouse operations

Previous experience in a warehouse or logistics environment

Ability to lead and motivate teams

Confident decision-making skills

Proficiency in PC use including WMS and Microsoft Office

Ability to work under pressure

Job description

Are you ready to take the lead in a fast-paced warehouse environment?

We’re looking for a Team Leader who can keep operations running smoothly, drive efficiency, and support our people to deliver outstanding results.

In this role, you’ll work closely with management and operational teams to achieve key targets, maintain compliance, and ensure exceptional customer service. You’ll be hands-on, proactive, and ready to step up when needed to keep everything moving seamlessly.

Here's What You Can Expect To Be Doing

• Allocate daily tasks and monitor progress to ensure targets are met.
• Complete accurate incident reporting and maintain compliance standards.
• Provide administrative support for stock management and operational updates.
• Investigate and resolve stock, equipment, and operational issues promptly.
• Oversee housekeeping and safety standards across your area of the warehouse.
• Report maintenance needs and escalate equipment issues when required.
• Deliver daily team briefings and compile handovers for smooth shift transitions.
• Recognise and reward team contributions to keep morale high.
• Support welfare processes and employee development through documented discussions.
• Conduct low-level investigations and first-stage absence reviews.
• Carry out Health & Safety walkarounds and maintain safe MHE practices.

A Few Things About You

• Strong understanding of warehouse operations, logistics, and systems.
• Previous experience in a warehouse or logistics environment.
• Ability to lead and motivate teams while managing fluctuating workloads.
• Confident decision-making skills with a fair and consistent approach.
• Proficiency in PC use, including WMS and Microsoft Office.
• Comfortable working under pressure and meeting KPIs such as damage and non-picks.

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

Our Benefits are designed to cover the moments that matter to Aoers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 24 days
• Pension; contribute 5% of your annual salary and we'' do the same, giving you a little extra support for the future
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & Wellbeing; Discounted gym membership, and our Help @Hand scheme give you access to virtual GPs, Mental Health support and much more.
• Discounts; Exclusive discounts across our product range
• Family leave; Enchance Maternity, paternity and adoption leave.